Last week I tried to change the email address in my account, it seemed successful but I was logged out immediately and can't login with either the old or the new email address anymore.
I contacted customer service by phone and they said they escalated the issue and it should be fixed in 24-48 hours but so far no luck.
Please advise.
Tried to change email address, lost account
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xoy74
- Just Passing Thru
- Posts: 16
- Joined: 10/07/2010
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FONGO_mike
- Site Moderator
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- Location: Fibernetics Head Office
Re: Tried to change email address, lost account
Hi xoy74, When you change the email on the account, it is just the correspondence email that changes. your original log in information should still be the same. when you call in, you can also inform the agent your forgot your log in information and they can provide it to you after confirming your identity.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.