Sorry, this account was created with an ios device...

[tmnelson]

When I tried to set up an account I got the message that basically says because I set the account up on an Apple device that I can't use it on any non Apple device because of Apple policy. I checked previous posts and the solution is to delete this account and set up a new one using my PC. Then I can use it on my Apple device. However, I have the following questions.

1. Can I keep my existing number?
2. Why don't you state this information before people sign up? I realize this is not your fault - its Apples - but certainly you can let people know of Apples restrictions before they sign up. This causes a lot of problems if you have to tell everyone you've changed your number.

[Jake]

1. nope. Your only hope maybe to call into a CSR and explain, but I doubt they will be too sympathetic. It can't hurt to try though if you really want to keep the number.
2. Good question

As a side note, you could keep your existing account and set up a new one, then forward your existing account to your new one. This way you won't miss calls and over time people will get to know your new one.

[TheHardy]

1. Can I keep my existing number?
2. Why don't you state this information before people sign up? I realize this is not your fault - its Apples - but certainly you can let people know of Apples restrictions before they sign up. This causes a lot of problems if you have to tell everyone you've changed your number.

1) Probably not, but as Jake suggestions, you CAN try, with a phone call, some luck and a good "sob story" (generic term...)
2) Absolutely agree. Perhaps this can be done, as you have pointed it out so elegantly. Steve? Forward this on to marketing??