follow me number already in use by another Dv user

[tiger2020]

Hope someone can help. I have a strange problem in which my mobile number which I recently acquired in the past 3 to 4 weeks is apparently being used by another DV user as their follow me #. Since this is now my new cell # that I would like to use as my follow me number, the system will not accept it saying it is already being used....how do I get this resolved with DV,

thanks in advance

[FONGO_mike]

Hi tiger2020,

It is possible that number was previuously used by another or former service user ofo urs. In this instance, your best choice would be to call in and speak with a live customer representative for assistance.

[tiger2020]

Thx Mike..got it resolved.

[FONGO_mike]

Thx Mike..got it resolved.

Happy to hear it!

[TheHardy]

Glad to hear it got resolved. What sometimes happens, is OTHER users of the system will set THEIR FM # to YOUR number if they are using their app remotely and away from their usual place of calling --- and then forget to "unset" it ... it can be quite the pain in the donkey, but usually a quick call to CS can get this resolved ... not always the case, but usually!

[zimme]

Hello: I am having the same challenge and with many checking, unable to locate the CS phoe number. Do you have a number? Thanks in advance. Regards.

[Jake]

Hello: I am having the same challenge and with many checking, unable to locate the CS phoe number. Do you have a number? Thanks in advance. Regards.

They don't have a contact number. The best way to contact them is to open a support ticket and then PM it to Fongo Support. See sig for links.

[zimme]

I see. Thank you for the heads up.

I submitted a note for the support ticket and sent Fongo a PM. However, the PM seems to just sitting in the outbox. I thought I was not doing it properly. I took out the attachment and re-sent. But my message is still sitting there in the outbox.

How do I send the message in the outbox of the "user control panel"? Kind regards.

[zimme]

Hello Jake;

It is ok? I just checked. The outbox has emptied. Patience is a virtue. Thanks again. Regards.

[zimme]

Wow. Fongo support is amazingly responsive. A reply was sent to my email in early afternoon (I only checked now). Got it resolved. Best to all.

[Jake]

Hi, sorry I just only saw this.
I guess someone found it in the inbox. You probably did right by resending it. Normally they will pick it up in a couple of hours, but I do know they can get really busy at times.

Anyway, glad it was resolved.