Server Comunication Error Occured! Please Restart the applic

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eastman
Just Passing Thru
Posts: 16
Joined: 09/11/2009

Server Comunication Error Occured! Please Restart the applic

Post by eastman »

X Server Comunication Error Occured! Please Restart the application

This happens when I try to log in to my wife's freephoneline account using the softphone. I am able to log in to my account with the softphone. I recently updated the softphone with the auto update but I do not think that is the problem. The reason why I am trying to log in is because I can not connect when I call her number. I wait for about 45 seconds and it goes to voice mail, no ring. So I tried to log in the softphone with no luck. We each have a FPL number with each it's own ATA provided by FPL however when I log in to the softphone I accept the terms of use and it crashes
eastman
Just Passing Thru
Posts: 16
Joined: 09/11/2009

Re: Server Comunication Error Occured! Please Restart the applic

Post by eastman »

So to update - this issue only occurs with the latest version of the software. When I loaded FPL program on an old latop I decline the update and I am able to use the software. Please fix this
Karlof
Just Passing Thru
Posts: 2
Joined: 11/23/2009
SIP Device Name: FPL on computer
ISP Name: TekSavvy Montreal DSL
Computer OS: Windows Vista

Re: Server Comunication Error Occured! Please Restart the applic

Post by Karlof »

I've been getting this error ever since I installed the software on Windows Vista 32 bits, while FPL is working fine on my XP machine. Can you guys post a fix or at least an older, Vista compatible version of the software?
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Server Comunication Error Occured! Please Restart the applic

Post by FONGO_steve »

Karlof wrote:I've been getting this error ever since I installed the software on Windows Vista 32 bits, while FPL is working fine on my XP machine. Can you guys post a fix or at least an older, Vista compatible version of the software?
The softphone is tested as vista x86 and x64 compatible, it should work in Windows 7 32-bit with the latest Java installation too. Windows 7 64-bit is currently untested.

In regards to the OPs question, I'll need to get someone to give that a second look because I can't think of what would cause that off hand
Steve
Fongo
Development Support Specialist.
Karlof
Just Passing Thru
Posts: 2
Joined: 11/23/2009
SIP Device Name: FPL on computer
ISP Name: TekSavvy Montreal DSL
Computer OS: Windows Vista

Re: Server Comunication Error Occured! Please Restart the applic

Post by Karlof »

I don't understand... I rebooted my system, made sure I have the latest Java update installed, even reinstalled the whole thing, and I still get the Server Communication Error which causes the client to crash automatically. Would you have any tips or advice?
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Server Comunication Error Occured! Please Restart the applic

Post by FONGO_kris »

Try reading this post here, pay attention to muller's post.
Kris
Logistics & International Purchasing | Fongo
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