No password needed for VM

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Dan_D
Just Passing Thru
Posts: 3
Joined: 08/03/2012
SIP Device Name: Linksys/SPA1001
Firmware Version: 3.1.19(SE)
ISP Name: Tekasvvy
Computer OS: XP
Router: Linksys

No password needed for VM

Post by Dan_D »

Hi,

Recently when I dial *98, istead of asking for password, it goes to the VM voice menu directly. I do have VM password in my FPL account. Anybody else here has the same issue?
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vantech
Just Passing Thru
Posts: 3
Joined: 09/19/2012

Re: No password needed for VM

Post by vantech »

Hi Dan_D,

I'm setting up my voicemail right now and there are 2 options:

https://www.freephoneline.ca/voicemailSettings

Use password for: remote access only
OR
Use password for: remote and local access

I think that Fongo knows if you are calling from your Fongo number, and if set to 'remote access only', it will not prompt you for your password. If you call into voicemail from a cell phone or a friends phone, then, because Fongo can't tell if it's you or someone else, their system will prompt you for the password. If you want to be prompted no matter what, choose the 'remote and local access' option.

Hope this helps :)
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User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: No password needed for VM

Post by FONGO_mike »

vantech wrote:Hi Dan_D,

I'm setting up my voicemail right now and there are 2 options:

https://www.freephoneline.ca/voicemailSettings

Use password for: remote access only
OR
Use password for: remote and local access

I think that Fongo knows if you are calling from your Fongo number, and if set to 'remote access only', it will not prompt you for your password. If you call into voicemail from a cell phone or a friends phone, then, because Fongo can't tell if it's you or someone else, their system will prompt you for the password. If you want to be prompted no matter what, choose the 'remote and local access' option.

Hope this helps :)

+1
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Dan_D
Just Passing Thru
Posts: 3
Joined: 08/03/2012
SIP Device Name: Linksys/SPA1001
Firmware Version: 3.1.19(SE)
ISP Name: Tekasvvy
Computer OS: XP
Router: Linksys

Re: No password needed for VM

Post by Dan_D »

vantech wrote:Hi Dan_D,

I'm setting up my voicemail right now and there are 2 options:

https://www.freephoneline.ca/voicemailSettings

Use password for: remote access only
OR
Use password for: remote and local access

I think that Fongo knows if you are calling from your Fongo number, and if set to 'remote access only', it will not prompt you for your password. If you call into voicemail from a cell phone or a friends phone, then, because Fongo can't tell if it's you or someone else, their system will prompt you for the password. If you want to be prompted no matter what, choose the 'remote and local access' option.

Hope this helps :)
Ah, that really makes scence！I think I forgot the 'used passwork for' option was changed by myself. Thank you very much vantech, and Mike.
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