Can't use DV. "Server temporary unavailable"

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dillpickle
Quiet One
Posts: 27
Joined: 05/21/2012
Computer OS: Win7

Can't use DV. "Server temporary unavailable"

Post by dillpickle »

Dear Dell Voice. For several days this week, I have tried to place calls using my Dell Voice desktop program. But there is no sound. The Test Connection window says "Server Temporary [sic] unavailable".


What's wrong? When will your server be available?
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Can't use DV. "Server temporary unavailable"

Post by FONGO_steve »

I'm thinking that must be a false positive error - our server is definitely not unavailable!

Can you provide us some more details on your setup (PC, network and ISP) as well as any troubleshooting you may have tried?
Steve
Fongo
Development Support Specialist.
dillpickle
Quiet One
Posts: 27
Joined: 05/21/2012
Computer OS: Win7

Re: Can't use DV. "Server temporary unavailable"

Post by dillpickle »

Steve,
Windows 7 OS, Toshiba Laptop.
Private WiFi broadband networks (at house and work). Before this week, we were able to use Dell Voice.

ISP: Currently traveling (abroad).