Home phone network

[MGVOIP]

My house has 4 phones (2 cordless and 2 desk phones). Since I moved to FPL, only one phone rings. The other 3 phones do not ring. I still can answer any incoming call using any phone and make a call using any phone. How can I get all 4 phones to ring?

[bridonca]

get a telephone line splitter, available at most dollar stores, and hook the splitter to the phone port of the ATA that rings, and hook up the other phones to the splitter. It is that easy.

[dibsmft]

If you have disconnected from any land line service and your internal house phones are isolated and the line shows no voltage you can connect a cable from your ATA to an unused phone socket and your phones should work as before (it seems that you may already have done this as all phones are connected). There are reasons why this may not be fully working such as old bad wiring or too many phones connected reducing the voltage from the ATA. My HT286 works OK when connected to the wiring in my house. The number of phone that you have should work OK as two are cordless so it may be your wiring or the connections in the wall boxes are dirty or corroded.

[FONGO_mike]

get a telephone line splitter, available at most dollar stores, and hook the splitter to the phone port of the ATA that rings, and hook up the other phones to the splitter. It is that easy.

+1

If you have disconnected from any land line service and your internal house phones are isolated and the line shows no voltage you can connect a cable from your ATA to an unused phone socket and your phones should work as before (it seems that you may already have done this as all phones are connected). There are reasons why this may not be fully working such as old bad wiring or too many phones connected reducing the voltage from the ATA. My HT286 works OK when connected to the wiring in my house. The number of phone that you have should work OK as two are cordless so it may be your wiring or the connections in the wall boxes are dirty or corroded.

+1

[MGVOIP]

Thanks for the input. I tried these troubleshooting steps and the problem remains. I am attaching my home telephone network diagram.

[MGVOIP]

Only Telephone 4 (in the attached diagram) rings.

[FONGO_steve]

Do you have any luck with them all ringing if you use less phones? The HT-286 only supports 3 REN and might be overloaded with four phones depending on how many REN each phone is.

[dibsmft]

Forgive me, but this looks a bit of a mess. What are telephones 1 t0 4? How long is the network? I assume the is some special reason for two cordless phone sets? Is the empty circle a wired network?
The two cordless phone should require less power than the desk phone depending on what they are.
Try removing the splitter that is attached to the HT286and attach the empty circle directly. See if the phones ring OK.
Return the splitter and remove the other one and check the result.

[FONGO_mike]

Do you have any luck with them all ringing if you use less phones? The HT-286 only supports 3 REN and might be overloaded with four phones depending on how many REN each phone is.

Each standard desk phone will be a little over 1 REN and each cordless, depending on how old they are, are likely to be about a hlaf a REN. Already this is looking like it may be pulling to much. With each splitter being added, this would also potentially weaken the over strength of it.

[dibsmft]

I agree with Mike. Older style desk phones will place a significantly heavier load than cordless base stations. I can runs HT296 with 2 old style phones that do not require power (work when power fails) and a cordless base station (4 handsets but these do not affect the ATA). Our of curiosity I added another splitter and an additional old phone and the HT286 worked just fine with three ordinary (desk) phones and the cordless all ringing on an incoming calls as well as outgoing. Unless MGVOIP has very long wire runs the network should work so perhaps there are other problems. I dont suppose MGVOIP is from the UK and trying to use a UK phone , as I recall they need some modification for the ringer to work here.

[Jake]

I dont suppose MGVOIP is from the UK and trying to use a UK phone , as I recall they need some modification for the ringer to work here.

Not to mention a different lead as we use a different jack plug to over here.

I'm not entirely sure it is down to the REN, as it is the one furthest down the line that rings. I would expect the closest one to ring if any, if that was the problem.

If this was me I would strip everything down and start from basics.

1. Just plug one phone straight into the ATA and see if it behaves properly.
2. One by one swap out the phones to make sure they all work with the ATA and there is no splitters or others cables to give faults. Who knows, you might have turned the ringers off by accident.
3. Add in one splitter and try a couple of phones, then throw in the other splitter and again try the phones. It could be a splitter that is faulty.

Once you have tested that it can't be the phones or splitters, start by adding it to your network, testing as you go until it doesn't work any more. Personally that big empty circle worries me and I think that might be the source of your problem. Is that your house wiring? If it is, are you sure it is completely disconnected from any other phone network? and that there is nothing else connected to a socket anywhere.

[FONGO_mike]

I dont suppose MGVOIP is from the UK and trying to use a UK phone , as I recall they need some modification for the ringer to work here.

Not to mention a different lead as we use a different jack plug to over here.

I'm not entirely sure it is down to the REN, as it is the one furthest down the line that rings. I would expect the closest one to ring if any, if that was the problem.

If this was me I would strip everything down and start from basics.

1. Just plug one phone straight into the ATA and see if it behaves properly.
2. One by one swap out the phones to make sure they all work with the ATA and there is no splitters or others cables to give faults. Who knows, you might have turned the ringers off by accident.
3. Add in one splitter and try a couple of phones, then throw in the other splitter and again try the phones. It could be a splitter that is faulty.

Once you have tested that it can't be the phones or splitters, start by adding it to your network, testing as you go until it doesn't work any more. Personally that big empty circle worries me and I think that might be the source of your problem. Is that your house wiring? If it is, are you sure it is completely disconnected from any other phone network? and that there is nothing else connected to a socket anywhere.

this is a very good idea. It may be a little long in process, but it is likely the best way to determin the step that is causing the issue, or if it is one of the individual phones. When plugging the phone in directly without a splitter, it might be a good idea to try them one by one (in case it really is a single phone causing the issue, it will find much quicker then setting the whole network up one step at a time.

Once you have confirmed all the phones work well on their own, you slowly build it back up, knowing the phones are ok, to try and figure out if it may the splitter itself or perhaps one of the cords that may be causing the issue.

[MGVOIP]

connected the phone to the ATA. I don't hear the other person but he hears me. Any recommendations?

[FONGO_mike]

Have you made sure all the correct forwarding ports are opened on you modem/router?

[MGVOIP]

ports 5060 - 6060 UDP for ATA IP
ports 10000 - 20000 UDP for the ATA IP

I configured the router this way. What should I do when I connect the ATA to the cable Internet modem directly?

Neither work for me. I still hear nothing (only static and no dial tone) and the other person can hear me.

[seagame2001]

no dial tone?

Where are you in town?

[MGVOIP]

No dial tone. Middle of the city of Mississauga.

[seagame2001]

what is your router?

[MGVOIP]

LinkSys wrt54gs v.5

[seagame2001]

PM I will help you out

[j8van]

Is this issue related to the "Ring Tone Voltage" in your ATA? having a try doesn't harm.
It's in Regional tab of your ATA's configuration page:
If "Ring Tone Voltage" is less than 90 try change it to 90;
If "Ring Waveform" is Sinusoid then try Trapezoid or Vice Versa;