No dial tone and no customer service when calling.

[yannakm]

If you don't want to read some bitching, please only read the bold text at bottom.

First, I have been a freephoneline user since 2010 and ditched Bell completely when I bought the configuration file for my Linksys 2102 in may 2011. I spend about $5 a month in long distance using the service and paid the $50 configuration file.

Lately I was having some problem with my line. A couple of weeks ago, I needed to call 4 times and speak with 4 different customer service assistants before they resolve the problem.

Last week, I started having the exact same problem. The only difference is that every single time I call to get support it hangs up and ask me to call later. Both with French and English support.

I sent a service request and was told my description was too vague to work on my issue. I replied to look back at the closed service request as I seems to have the same problem as last time. I wrote down every troubleshooting steps I have done and asked to be called back on my cell.

Still no call.

Called service about 10 times using my cell and it always disconnect me.

I start to get really pissed off. Don't tell me it's free service, as I paid the $50 for the configuration file and spend about $5 a month in long distance, so I think I should at least have some sort of support.

The problem:
I am using a Linksys SPA2102 with the configuration file bought.
I stopped having a dial tone on my home phones. I haven't changed my settings.
I tried reseting my modem, my router and my ATA.
I tried using a wired phone.
Also, using the softphone on my computer I can place call on my cell but I can't receive any calls. When I try to call my Freephoneline number using my cell the call get dropped. If I close the softphone and try doing the same, I get directly transfered to the voicemail.