Digits repeated when using menus

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
h00ch
Just Passing Thru
Posts: 16
Joined: 10/11/2012
SIP Device Name: SPA112
Firmware Version: 1.2.1 (004)
ISP Name: Cogeco Cable
Computer OS: Windows 7
Router: DI-604

Digits repeated when using menus

Post by h00ch »

I have Freephoneline with an SPA112 ATA and everything is running smoothly, except for when I use automated menus, all my keypresses are repeated. For example, if I enter "1" on the phone keypad, "11" is received at the other end. Instead of "2", "22" is received. I only hear 1 beep for each keypress on my end.
Sante des femmes www.viagrasansordonnancefr.com vente libre en France
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Digits repeated when using menus

Post by TheHardy »

I have similar problems using the PC softphone (for FPL as well) and has been an ongoing problem, regardless of quality of internet connection or using headset/mic. I know that it should be way better on the ATA side of things, and some people do have success with ATAs and touchtone menus, but I suspect that it may be an underlying HARDWARE thing on the Fongo-side of things. Good luck and let me know if it resolves!
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
dibsmft
*Go-To Guy*
Posts: 651
Joined: 05/11/2011
SIP Device Name: Yealink T22 (SPA3102 GS286)
Firmware Version: 7.60.0.110
ISP Name: Bell-Aliant DSL
Computer OS: Linux Mint
Router: Speedstream 6520
Smartphone Model: Google Nexus 5
Android Version: 3.2.1
Location: St. John's NL

Re: Digits repeated when using menus

Post by dibsmft »

Chen the settings for "Interdigit Short Timer" on the ATA. The default should be 3 sec.
h00ch
Just Passing Thru
Posts: 16
Joined: 10/11/2012
SIP Device Name: SPA112
Firmware Version: 1.2.1 (004)
ISP Name: Cogeco Cable
Computer OS: Windows 7
Router: DI-604

Re: Digits repeated when using menus

Post by h00ch »

yup, it's set to 3 seconds. Is there any other settings that could possibly be causing this? Would it be worth trying the Interdigit Short Timer at a different value?
Sante des femmes www.viagrasansordonnancefr.com vente libre en France