Alarm won't work

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
delcio
Active Poster
Posts: 56
Joined: 03/01/2011
SIP Device Name: Linksys SPA2102
ISP Name: Electronic Box
Computer OS: Windows 7

Alarm won't work

Post by delcio »

Hi!
I am actually using a Thomson ST780WL modem with integrated VOIP ATA.
It worked very good with my alarm system.

I changed of internet provider this week end and installed a new modem (Thomson DCM475) and a SPA2102.
I have made the complete setup and the phone is working well.
The unique problem is that with this ATA (SPA2102) my alarm company (Protectron) don't receive the signal of my alarm system.

I know that VOIP works for my alarm system.
I'd like to know if someone knows what i have to modify into my ATA configuration to make it work properly?
kjmj
Just Passing Thru
Posts: 21
Joined: 11/04/2012
SIP Device Name: PAP2T
ISP Name: Telus's
Computer OS: Win 7 Pro
Router: Linksys RV042

Re: Alarm won't work

Post by kjmj »

I had a similar problem.

My alarm is monitored through reliance protecteron. I phoned them and told them I wanted to cancel my service. They put me through to loyalty and for an additional $3/month and a 3 year contract, they installed a cellular transmitter. Now, I'm paying about $33/mo.