Choppy audio

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davecool
Quiet One
Posts: 35
Joined: 10/21/2012
SIP Device Name: HT701
Firmware Version: 1.0.3.1
ISP Name: TekSavvy
Computer OS: Mac OS X 10.8
Router: TP-Link TL-WR1043ND

Choppy audio

Post by davecool »

I just made a call home into our new Fongo line from a local number and the audio was very, very choppy. That is, their outgoing voice was choppy; they said my voice was fine. I haven't experienced this before with the Fongo ATA, since I'm not usually on the outside. We recently updated our router with dd-wrt and enabled QoS to ensure the bandwidth would be there when we needed it. It's worked well until this call. How can I diagnose this? I don't want to continually have to reboot my router and ATA to get good voice quality... are there others out there using the Fongo ATA and having no trouble?

Thanks, David
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X-TraxxX
One Hit Wonder
Posts: 1
Joined: 10/30/2012
SIP Device Name: Sipura 3000
ISP Name: 3Web
Computer OS: Win XP, Win 7, Linux
Router: Asus RT-N16

Re: Choppy audio

Post by X-TraxxX »

Hey David

I have two friends with the exact same setup as you.

DSL/ Cable modem -> Router with DDwrt -> Linnksys ATA Unit - > phone distribution Hub -> Phone

All are working well. Check to see you are running ddwrt firmware version 14929. QoS were buggy in other versions.

Cheers

X-TraxxX
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vq1
Quiet One
Posts: 31
Joined: 04/08/2011
SIP Device Name: SPA2102
ISP Name: Electronic Box
Computer OS: Windows 7
Router: DDWRT

Re: Choppy audio

Post by vq1 »

I have exactly the same setup, and despite setting up QoS in DDWRT, I had choppy audio only when I was uploading or downloading at full capacity. Check for P2P or Torrent apps running, as that was the only time I experienced choppy audio one-way.

davecool wrote:I just made a call home into our new Fongo line from a local number and the audio was very, very choppy. That is, their outgoing voice was choppy; they said my voice was fine. I haven't experienced this before with the Fongo ATA, since I'm not usually on the outside. We recently updated our router with dd-wrt and enabled QoS to ensure the bandwidth would be there when we needed it. It's worked well until this call. How can I diagnose this? I don't want to continually have to reboot my router and ATA to get good voice quality... are there others out there using the Fongo ATA and having no trouble?

Thanks, David
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