iPhone account, can't use on Blackberry

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Mobile Support Knowledge-base for more.
xoy74
Just Passing Thru
Posts: 16
Joined: 10/07/2010
SIP Device Name: Lots of different ones
ISP Name: Teksavvy
Computer OS: XP
Router: DD-WRT

iPhone account, can't use on Blackberry

Post by xoy74 »

I created a DellVoice account a few months ago from an iPhone that I borrowed. I don't own any Apple products and don't plan to buy any so I tried to configure the account on my Blackberry, however I am getting an error "Sorry, this account was created from with an IOS device and cannot be used on any other device type due to Apple regulations. If you have switched device types, please call Fongo at 1-855-836-3355".
I tried calling that number but can't get to a live person, all I get is instructions to use the online account.
Is there any way to switch the account ? I realize I could create another account, but that means a telephone number would be wasted.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: iPhone account, can't use on Blackberry

Post by Jake »

Unless you are attached to the number, log in online and delete the account (I think from memory the button is on the change password page), then open another account.

There is some strange restrictions that Apple have that ties accounts made on an iDevice to iDevices. You can keep trying to call, but as I said, if you don't need the number just delete the account and start again.
xoy74
Just Passing Thru
Posts: 16
Joined: 10/07/2010
SIP Device Name: Lots of different ones
ISP Name: Teksavvy
Computer OS: XP
Router: DD-WRT

Re: iPhone account, can't use on Blackberry

Post by xoy74 »

Thanks, I was hesitant to close the account for 2 reasons: I didn't know if I could re-use the same email address and also on several occasions there were no Toronto numbers available.
Luckily I was able to use the same email and the number I got is way better than the one I canceled :)
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: iPhone account, can't use on Blackberry

Post by Jake »

xoy74 wrote:Thanks, I was hesitant to close the account for 2 reasons: I didn't know if I could re-use the same email address and also on several occasions there were no Toronto numbers available.
Luckily I was able to use the same email and the number I got is way better than the one I canceled :)
Win Win :D
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: iPhone account, can't use on Blackberry

Post by FONGO_mike »

Happy to see everything worked out
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.