How do I cancel porting of my phone number

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borja277
Just Passing Thru
Posts: 2
Joined: 11/05/2012
ISP Name: videotron cable
Computer OS: windows
Router: netgear

How do I cancel porting of my phone number

Post by borja277 »

I have to cancel my decision to transfer my existing phone line (819-771-6917) from Bell Canada to Fongo. I am sorry for any inconvenience this may cause you but I really have no choice at this moment. Hope this can be done promptly, thank you in advance.

Andre Deschenes
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: How do I cancel porting of my phone number

Post by FONGO_mike »

Hi Andre,

to cancel the porting request, assuming it is not already processed, you will have to call in and speak to CSR.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
borja277
Just Passing Thru
Posts: 2
Joined: 11/05/2012
ISP Name: videotron cable
Computer OS: windows
Router: netgear

Re: How do I cancel porting of my phone number

Post by borja277 »

Thank you Mike, I do not have the phone number to call in and speak to CSR (who is CSR). Would you give me their phone number please. Thanks.
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: How do I cancel porting of my phone number

Post by FONGO_mike »

Are you trying to call Fongo, Dell voice or FPL?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.