My son-in-law just obtained the Dell App and set up a new account. He called me at my Dell voice number and both of us have exchanged app to app texts. The problem is I cannot call him on his new number which is in the 343 exchange, the same as me. When I call from my IOS device the call just drops and when I call on my Bell account, I get a recording that my account balance is insufficient to call to that destination. Both of us are currently in Florida and I am able to place calls to anyone else but to his number.
Does it take a while to have a new number registered with Fongo before incoming calls can be accepted??
Can't receive calls.
-
Jake
- Technical Support
- Posts: 2837
- Joined: 10/18/2009
Re: Can't receive calls.
Other people have had the same issue http://forum.fongo.com/viewtopic.php?f=8&t=6786
The only thing I can suggest is to either try and get some kind of action from calling a CSR, or PM fongo_mike with a link to this thread and your number and ask him to look to see if you account is set up right.
The only thing I can suggest is to either try and get some kind of action from calling a CSR, or PM fongo_mike with a link to this thread and your number and ask him to look to see if you account is set up right.
-
seagame2001
- Tried and True
- Posts: 396
- Joined: 11/27/2010
- SIP Device Name: Linksys PAP2T
- Firmware Version: Groundwire
- ISP Name: 3web
- Computer OS: Windows 7
- Router: Dlink-DD-WRT
- Smartphone Model: iPhone 4
- iOS Version: 5.1.1
Re: Can't receive calls.
shifty wrote:My son-in-law just obtained the Dell App and set up a new account. He called me at my Dell voice number and both of us have exchanged app to app texts. The problem is I cannot call him on his new number which is in the 343 exchange, the same as me. When I call from my IOS device the call just drops and when I call on my Bell account, I get a recording that my account balance is insufficient to call to that destination. Both of us are currently in Florida and I am able to place calls to anyone else but to his number.
Does it take a while to have a new number registered with Fongo before incoming calls can be accepted??
delete DV app and reboot your device
and download the app back