Charges for calling us

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Handyguy
Just Passing Thru
Posts: 2
Joined: 10/08/2012

Charges for calling us

Post by Handyguy »

When I got this app, calling us and canada was free, now they charge without giving notice, even worse, they charge connection fees which nobody does today.
My phone calls got dropped many times, is that a way fongo can collect more connection fees?
Thinking about leaving, there are so many google voice apps with free calls to us and canada.
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Charges for calling us

Post by Jake »

Fongo has never given free calls to the US, and most of Canada is free with no connection charges.

What areas in Canada are you calling and being charged for?
Handyguy
Just Passing Thru
Posts: 2
Joined: 10/08/2012

Re: Charges for calling us

Post by Handyguy »

At the beginning of Dell Voice, calling US was free, I tried for a while and liked it, so I deposited a few bucks in my account for other long distance calling. I do not call US a lot, it was about 2 month ago, I noticed my account was charged for calling US, and Fongo charges connection fees, which is like a joke. I tried to contact Fongo, there is no way, not even email, for us to contact them. This forum is the only place we can make our complain.

The calling quality became so bad, I used to be able to talk for an hour without issue, but now, one call can not last more than 20 minutes before it gets dropped.
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FONGO_steve
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Re: Charges for calling us

Post by FONGO_steve »

Handyguy wrote:At the beginning of Dell Voice, calling US was free, I tried for a while and liked it, so I deposited a few bucks in my account for other long distance calling. I do not call US a lot, it was about 2 month ago, I noticed my account was charged for calling US, and Fongo charges connection fees, which is like a joke. I tried to contact Fongo, there is no way, not even email, for us to contact them. This forum is the only place we can make our complain.

The calling quality became so bad, I used to be able to talk for an hour without issue, but now, one call can not last more than 20 minutes before it gets dropped.
Unfortunately calling the USA has never been free with Dell Voice, nor with any other Fongo brands.

The long distance connection fee is a very minimal 4C and is stated on our long distance page. A lot of competing long distance carriers can charage upwards of 25C+ for connection fees, so we consider this to be highly competitive.
http://www.dellvoice.ca/ldServices

If you're having troubles with any specific calls that are failing or not connecting then feel free to PM any of the moderators on the forums with the details of the calls in question and we'll have it looked into promptly for you!
Steve
Fongo
Development Support Specialist.