Desktop Application will not take numbers

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PapCan514
One Hit Wonder
Posts: 1
Joined: 11/28/2012
SIP Device Name: Windows Desktop + IOS
Firmware Version: Win 7 Pro + ISO 6.0.
ISP Name: Sympatico
Computer OS: Win 7 + IOS
Router: Motorola RFS4010 / AP650

Desktop Application will not take numbers

Post by PapCan514 »

I have just downloaded the Dell Voice Client for Windows
Dell Voice version: 1.1.1.0

I can call the Voice Mail fine
What I can can not do is dial

Pressing the number keys registers nothing (with and without num-lock enabled)
Pressing the number keys at the top of the keyboard , nothing happens
using the Mouse to click does not work (& yes I do have the title bar hit above the keys)

When I do VM - I can here the messaging (but cannot hit the keys)
When I do a Test Connection - it does fail at data transfer : port 13000 (which is labeled an audio port ) so I feel this is a different problem

any ideas ?
1 more thing
The "-" (dash) key is the only key that works



This is Win 7 Pro - is this not compatible
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Desktop Application will not take numbers

Post by Jake »

You'll probably want to read through this thread http://forum.fongo.com/viewtopic.php?f=8&t=4984