911 Registration

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aesop1
Just Passing Thru
Posts: 5
Joined: 09/01/2012
Computer OS: Windows 7

911 Registration

Post by aesop1 »

Hello,

I am trying to sign up for Fongo and am at the 911 registration point. My street name is not on the list provided and it does not allow me to just enter my street name. Is there a work around for this or someone to contact?

Thanks so much :)
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: 911 Registration

Post by Jake »

From what I remember if you put in your post code first it will try and fill in the other bits for you, then you should be able to correct it if need be.
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FONGO_steve
Site Moderator
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Re: 911 Registration

Post by FONGO_steve »

You should be able to type over top of the suggested street name in the even that it's not valid. Is this not working for you?
Steve
Fongo
Development Support Specialist.
Mustack
Just Passing Thru
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Re: 911 Registration

Post by Mustack »

I had an unrelated problem with 911 Registration. My name is Jean-Luc and they told me my name was wrong because of the hyphen ("-"). I don't need support for this, but I thought you should know that legitimate names are being rejected.
aesop1
Just Passing Thru
Posts: 5
Joined: 09/01/2012
Computer OS: Windows 7

Re: 911 Registration

Post by aesop1 »

FONGO_steve wrote:You should be able to type over top of the suggested street name in the even that it's not valid. Is this not working for you?
It does not allow you to type over or delete the pre-entered addresses.
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: 911 Registration

Post by FONGO_steve »

aesop1 wrote:
FONGO_steve wrote:You should be able to type over top of the suggested street name in the even that it's not valid. Is this not working for you?
It does not allow you to type over or delete the pre-entered addresses.
Thanks, I'll let the team know. If you have an address that needs correcting then just let me know and I can manually correct for you in the meantime!
Steve
Fongo
Development Support Specialist.