Diminishing incoming audio

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Aaron
Just Passing Thru
Posts: 8
Joined: 09/22/2009

Diminishing incoming audio

Post by Aaron »

I'm happy to say that our service has been excellent since October. However, within the last 3 days or so, the volume of incoming audio curiously diminishes during a conversation. Generally, it's fine at the beginning of the call but within a minute or so, the person on the other end gets quieter and quieter. I've rebooted my ATA since that hadn't been done in a while but I'm just wondering if anybody else has seen this problem of low incoming audio volume.

Aaron
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Diminishing incoming audio

Post by FONGO_kris »

It could be a dying phone. You could also trying boosting the Input / Output Gain on the ATA, or turning the volume up on the phone, though if it is indeed a dying phone it will just kick the bucket faster.

I'd suggest trying another phone, and if it seems A-OK then go out and buy a cheap (or expensive, who am I to tell you how to spend ;) ) phone.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
Aaron
Just Passing Thru
Posts: 8
Joined: 09/22/2009

Re: Diminishing incoming audio

Post by Aaron »

Thanks for the tip Kris. I changed the phone's frequency and it's 100% better now. Which means I don't have to buy a new phone either. Which is good... 'cause I'm cheap. ;)
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Diminishing incoming audio

Post by FONGO_kris »

No problem, and don't worry so am I!
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2