Problem hearing caller

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gmalartre
Just Passing Thru
Posts: 10
Joined: 08/02/2009

Problem hearing caller

Post by gmalartre »

Hi,

I can call just fine and people hear me.
People can leave message on my voice mail correctly.
But when I answer the phone, the caller hear me but I can't hear them.

My VoIP pap2t is on my DMZ, the phone ring, the phone work at 90% please help!

G Malartre
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Problem hearing caller

Post by FONGO_steve »

gmalartre wrote:Hi,

I can call just fine and people hear me.
People can leave message on my voice mail correctly.
But when I answer the phone, the caller hear me but I can't hear them.

My VoIP pap2t is on my DMZ, the phone ring, the phone work at 90% please help!

G Malartre
Was the ATA purchased directly from us, or is it your own? Either way, I'd grab the configuration guide at the link below:
http://forum.freephoneline.ca/viewtopic.php?f=15&t=310

That's exactly how we configure them when customers buy from us. If it's configured like that, then we should be safe to completely rule out ATA as the issue (unless for some very small reason it's a failed ATA)
Steve
Fongo
Development Support Specialist.
gmalartre
Just Passing Thru
Posts: 10
Joined: 08/02/2009

Re: Problem hearing caller

Post by gmalartre »

I bougth it from freephoneline.
gmalartre
Just Passing Thru
Posts: 10
Joined: 08/02/2009

Re: Problem hearing caller

Post by gmalartre »

So far I tried this:

With success! Directly in my modem it work great. I hear people calling.

In my router, it fail.
I tried port fowarding 6060 and 5060.
on 192.168.0.101 the address detected by my PAP2, test failed
on 192.168.1.64 the address my computer sees as PAP2, test failed

I tried DMZ it fail
So far I understand it could be a NAT problem? I saw in other forum that STUN could also resolve this type of issue?
Or maybe put my modem+router in bridgemode?

My router is a D-Link 524