must add 1 before the dialed number

Share your tips, tricks and best practise ideas for Fongo services in here!
mohnashaat
Active Poster
Posts: 141
Joined: 08/19/2009
SIP Device Name: Linksys spa-3102
ISP Name: ADSL Acanac
Router: D-Link DIR-615
Smartphone Model: HTC Wildfire S

must add 1 before the dialed number

Post by mohnashaat »

i just bought another FPL number, on my ATA i added the suggested dial plan, but when i dial any number without 1 at the begining it tells me " this call is not covered by your tariff plan" but when i call the same number but with adding 1 in the beginning, the call is OK. this means it is not a dial plan problem nor a number out of your areas.

with my old number it is working without adding 1
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: must add 1 before the dialed number

Post by FONGO_steve »

mohnashaat wrote:i just bought another FPL number, on my ATA i added the suggested dial plan, but when i dial any number without 1 at the begining it tells me " this call is not covered by your tariff plan" but when i call the same number but with adding 1 in the beginning, the call is OK. this means it is not a dial plan problem nor a number out of your areas.

with my old number it is working without adding 1
Please PM me your current FPL number and one or two of the numbers experiencing this issue
Steve
Fongo
Development Support Specialist.