that password is not valid message

[jlastwood]

I have been without phone service for over 3 weeks. The internet service was down, and we called and service was restored without the phone. After several calls and changes, the phone is still not working. Now when I try to call out, there is a dial tone, I dial a number and then I get a message "That password is not valid". When you try to call into the number, the call goes directly to voicemail and the home phone does not ring. I have a Thompson TG784 modem, with Fongo for both voice and internet service.

After the last call to support, I started to receive calls on my line that were not my phone number, and I looked at the router configuration, and under Telephony Details was listed a number and name that was not my phone number and I changed the configuration to my phone number, but there appears to be something else that needs to be done. Since this day, I have not been able to get through to support to have them look at it again.

Please advise.

[Jake]

if you just changed the phone number, you need to put in the right password also.

You may need to get these details if you look in your settings online. I don't have Home Phone so I can't help you completely. It does sound like the router was set up with wrong information, so you just need to put in the right information.

Unfortunately a CSR might be your best hope.

[seagame2001]

do a factory reset your ATA

then login your ATA and enter the SIP info back in again