Fongo support:
After giving our info to have our issues looked at as per Fongo instructions, how will we know its being currently looked at or when the issue is resolved? Im my case not receiving incoming calls?
I know I know when the phone rings right? But mine works on and off. Mostly off. So a simple ring wouldn't convince me it's actually fixed. Basically will Fongo contact me (us)?
Knowing when accounts are fixed
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lustucru
- Technical Support
- Posts: 209
- Joined: 04/12/2012
- SIP Device Name: Grandstream HT-286
- Firmware Version: 1.1.0.45
- ISP Name: Bell Fibe 300/300
- Computer OS: Windows 7 Pro 64 bits
- Router: Bell hub 1000
- Smartphone Model: Moto E
- Android Version: Android 6.0
- Location: Montreal (QC)
Re: Knowing when accounts are fixed
This forum members will be pleased to help but we need more info to locate the root cause of the problem.
Could you complete your profile with the following info:
- ISP
- modem, router and ATA brand
- Connection type (cable, DSL)
- Operating system
Thanks
Could you complete your profile with the following info:
- ISP
- modem, router and ATA brand
- Connection type (cable, DSL)
- Operating system
Thanks
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Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Knowing when accounts are fixed
Please see this post: http://forum.fongo.com/viewtopic.php?f=4&t=7552buritto wrote:Fongo support:
After giving our info to have our issues looked at as per Fongo instructions, how will we know its being currently looked at or when the issue is resolved??
We will circle back to you shortly.
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buritto
- Just Passing Thru
- Posts: 22
- Joined: 12/29/2012
Re: Knowing when accounts are fixed
Ok. Waiting to hear from you.