No Incoming Calls

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blair.sutherland
Just Passing Thru
Posts: 3
Joined: 01/16/2013
SIP Device Name: Cisco SPA112
Firmware Version: 1.3.1
ISP Name: TekSavvy Cable
Computer OS: VMware, Ubuntu, Windows 7 Pro, WHS2011
Router: Linksys e4200v1
Location: Guelph, ON

No Incoming Calls

Post by blair.sutherland »

Well, after not being able to make calls for the last few days, now it's the other way around. Wanted to distinguish this form the "Freephoneline Down" thread http://forum.fongo.com/viewtopic.php?f= ... 6&start=75, as it may be a separate issue and localized differently.

My Area: 226-706-xxxx (Guelph)

Calls are going to VM.

I appreciate that engineers are probably working on this

Not a complaint - just sharing.
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User avatar
Funkytown
Technical Support
Posts: 460
Joined: 04/01/2010
SIP Device Name: Cisco SPA112
Firmware Version: 1.4.1 (SR5) Oct 14 2
ISP Name: Cik Telecom
Computer OS: Windows 10
Router: Zyxel EMG2926
Smartphone Model: LG G8 Thinq
Android Version: Android Q

Re: No Incoming Calls

Post by Funkytown »

Go here http://forum.fongo.com/viewtopic.php?f=8&t=7552 Fongo Engineering/Technicians will try and work with you on a one to one level. ;)
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User avatar
blair.sutherland
Just Passing Thru
Posts: 3
Joined: 01/16/2013
SIP Device Name: Cisco SPA112
Firmware Version: 1.3.1
ISP Name: TekSavvy Cable
Computer OS: VMware, Ubuntu, Windows 7 Pro, WHS2011
Router: Linksys e4200v1
Location: Guelph, ON

Re: No Incoming Calls

Post by blair.sutherland »

Funkytown wrote:Go here http://forum.fongo.com/viewtopic.php?f=8&t=7552 Fongo Engineering/Technicians will try and work with you on a one to one level. ;)
Thanks, Funkytown. Forgot to mention I did that as well. I got the confirmation that the support request was received.
blair.sutherland wrote:Well, after not being able to make calls for the last few days, now it's the other way around. Wanted to distinguish this form the "Freephoneline Down" thread http://forum.fongo.com/viewtopic.php?f= ... 6&start=75, as it may be a separate issue and localized differently.

My Area: 226-706-xxxx (Guelph)

Calls are going to VM.

I appreciate that engineers are probably working on this

Not a complaint - just sharing.
__UPDATE__

Great news! It's back up. Incoming and outgoing calls work no problem. Thanks, Fongo! Not sure if it was specific to me or if my ticket has even been looked at yet. Wish there was a way to log into their ticket system and close it so nobody needs to bother with it. Guess they're working on that.

Cheers,

Blair
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