Requested for a port

[w3ss]

Hello - I've been an existing freephoneline (fongo) home customer for over a year and a last week requested to port my Bell home line number. I received an email to fill in the letter of authorization and respond by email what number I wish to port to check eligibility. I haven't received the letter of authorization or eligibility response. How long does this typically take?

[Ghengis]

I've also been trying to get my number ported for a week or so. I emailed support after puzzling over the conflicting and incorrect information indicated on the website (call 18665155550) and the recorded phone message (use the website or live chat in-app), and received a reply indicating that I should fill in the "attached letter of authorization", but with no attachment. I've not had any replies to my follow-up emails asking for the form.

However, I was not using FPL for a year before porting - I actually tried to initiate the process within an hour or two of creating my account and paying the fee for the VoIP unlock code. I wish I'd realized it would be this difficult to complete the process before I'd incurred that cost; without number porting it's really not that useful for me, since we're quite attached to our number.

[Fongo Support]

Hello - So sorry for the misinformation and delay in processing your porting requests. We are trying to process these as fast as possible as we transition our support team and we're adding additional staff to speed up our response time.
Please PM me your Fongo account numbers and I'll follow up to see what's going on with your specific accounts.