Problem making phone calls

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CD13
Just Passing Thru
Posts: 2
Joined: 01/27/2013
SIP Device Name: Grandstream HT701
Firmware Version: 1.0.0.18
ISP Name: Rogers cable
Computer OS: Windows 7
Router: Linksys WRT400N

Problem making phone calls

Post by CD13 »

In the last 5 days I was only able to receive calls. There is no dial tone so I cannot make calls. Any idea how this issue can be fixed? Thanks.
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Maxwell Smart
Quiet One
Posts: 31
Joined: 11/30/2012
SIP Device Name: Obihai 100
Firmware Version: 1.3.0 (Build: 2886)
ISP Name: Teksavvy
Computer OS: Windows 10 (64 bit)
Router: SmartRG 515AC
Smartphone Model: Samsung S6
Android Version: 7.0
Location: Ottawa

Re: Problem making phone calls

Post by Maxwell Smart »

What have you done so far to troubleshoot? i.e. have you tried anything like resetting your ATA to default values and then re-entering in the SIP info? Power-cycled your router, etc?
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CD13
Just Passing Thru
Posts: 2
Joined: 01/27/2013
SIP Device Name: Grandstream HT701
Firmware Version: 1.0.0.18
ISP Name: Rogers cable
Computer OS: Windows 7
Router: Linksys WRT400N

Re: Problem making phone calls

Post by CD13 »

Hey Maxwell,

There is a little sticker at the back of the ATA, covering the reset button saying "Do not reset". So what I've done so far is restarting, several times during those 6 days, the modem (cable Rogers - Ottawa), router and ATA. Nothing helps. First 2 days I wasn't able to make or receive calls then I just noticed that I can receive calls (without doing anything at my end).
I don't have the SIP info (ATA came fully configured) so reseting ATA to default values is still not going to help me.

Any idea?

Thanks,
CD13
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