Incoming calls ring, but can't hear anyone

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neglector
Just Passing Thru
Posts: 10
Joined: 01/25/2010
SIP Device Name: SPA-2102
Firmware Version: 3.x.x.x
ISP Name: Acanac
Computer OS: OS X

Incoming calls ring, but can't hear anyone

Post by neglector »

This has only been happening today, reset my ATA and is still happening.

the phone will ring but can't hear anyone and they can't hear me, tested with my own cell phone. please advise.
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Incoming calls ring, but can't hear anyone

Post by FONGO_kris »

Have you forwarded all the ports?

You will have to forward 5060 - 6061 and 13000 - 13001, all UDP.

Pointing them to the IP of your ATA (or PC if it's a software phone)

Also try changing your codec to G729a and Preferred Codec: No.
Kris
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neglector
Just Passing Thru
Posts: 10
Joined: 01/25/2010
SIP Device Name: SPA-2102
Firmware Version: 3.x.x.x
ISP Name: Acanac
Computer OS: OS X

Re: Incoming calls ring, but can't hear anyone

Post by neglector »

I am using a $50 config file and an SPA 2102 ATA. The ports are correctly forwarded to a static IP and I am always using the preferred codec (or I don.t get incoming calls at all for some reason.)