Outgoing calls still down...

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Melchizedek
Quiet One
Posts: 25
Joined: 06/10/2012
SIP Device Name: OBi100
Firmware Version: Always Latest
ISP Name: Virgin Mobile (Fiber)
Computer OS: Windows 10
Router: Virgin router (Valerie)

Outgoing calls still down...

Post by Melchizedek »

I know it says "We are currently testing the system following scheduled system maintenance. Testing should be completed shortly. - 2013-02-12 08:24" on the Status Page, but still, outgoing calls have been down all day! Any idea when I'll be able to make calls again? Please don't say "shortly".
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Liptonbrisk
Technical Support
Posts: 3334
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Outgoing calls still down...

Post by Liptonbrisk »

Melchizedek wrote:I know it says "We are currently testing the system following scheduled system maintenance. Testing should be completed shortly. - 2013-02-12 08:24" on the Status Page, but still, outgoing calls have been down all day! Any idea when I'll be able to make calls again? Please don't say "shortly".
Odd. I've been able to make outgoing calls all day. It's possible not all freephoneline accounts were affected.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Outgoing calls still down...

Post by Jake »

Things have been up for me all day. Have you tried power cycling your router and ATA?
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Melchizedek
Quiet One
Posts: 25
Joined: 06/10/2012
SIP Device Name: OBi100
Firmware Version: Always Latest
ISP Name: Virgin Mobile (Fiber)
Computer OS: Windows 10
Router: Virgin router (Valerie)

Re: Outgoing calls still down...

Post by Melchizedek »

Ok it seems to work now. I don't know if that's because I power cycled my equipment?
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Melchizedek
Quiet One
Posts: 25
Joined: 06/10/2012
SIP Device Name: OBi100
Firmware Version: Always Latest
ISP Name: Virgin Mobile (Fiber)
Computer OS: Windows 10
Router: Virgin router (Valerie)

Re: Outgoing calls still down...

Post by Melchizedek »

I spoke too soon, outgoing calls are still down.
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epsilon3
Just Passing Thru
Posts: 17
Joined: 08/22/2012
SIP Device Name: Android, Playbook, Talkswitch

Re: Outgoing calls still down...

Post by epsilon3 »

It happened to me yesterday as well! When placing outside calls I just hear nothing ... dead air. But the other party hear the ring and they answer. They can hear me but I cannot hear them.

I have a Talkswitch PBX. The router is Tenda N60

What I did to solve the problem: I had to reprogram the router and re-open/re-map the ports 5060-6061 (UDP) and 10000 -20000 (UDP) and to re-enable the UPnP. ALL WORINGK AGAIN NOW.

I posted this on another threads as well ... see if it works for you

Also see: http://forum.fongo.com/viewtopic.php?f= ... 226#p44226
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