incoming call no sound most of the time

[bedihardeep]

Hello there

i am having issue with my freephone line A/C most of the time and its happening at different times like morn,afternoon, eve or night

when i pick incoming call i cannot hear sound of the party calling but they can hear me

i did speed test that seems fine


i dont know its internet issue or ATA issue or what ?

this start happening 2-3 weeks ago

i had my ATA in DMZ zone then i took it out of that zone i dont wanna put it into DMZ zone as its not safe

i try to plug my ATA direct to modem now registration failed -i dont know how to get it working as am trying to connect it to modem via lan hub

[Fongo Support]

Hello there

i am having issue with my freephone line A/C most of the time and its happening at different times like morn,afternoon, eve or night

when i pick incoming call i cannot hear sound of the party calling but they can hear me

i did speed test that seems fine


i dont know its internet issue or ATA issue or what ?

this start happening 2-3 weeks ago

i had my ATA in DMZ zone then i took it out of that zone i dont wanna put it into DMZ zone as its not safe

i try to plug my ATA direct to modem now registration failed -i dont know how to get it working as am trying to connect it to modem via lan hub

Hello there,

Can you please send me PM with the phone number associated with the account?
I will have a look.

Thanks,