Need help , please

[fongocustomer]

Hi
The ATA box just arrived? I set it up as per instructions.
Result:
There is dial tone
I can not make incoming calls - keep getting a message:" This account is not registered"
I can not receive any calls - it goes directly to voicemail

Any suggestions?

[Fongo Support]

Hi
The ATA box just arrived? I set it up as per instructions.
Result:
There is dial tone
I can not make incoming calls - keep getting a message:" This account is not registered"
I can not receive any calls - it goes directly to voicemail

Any suggestions?

Hello there,

Can you please send me PM with the telephone number associated with the account?

I will have a look.

Thanks,

[fongocustomer]

Just small update:
Today my old number has ported out and the line suddenly became working. So I guess I should have wait for porting to be completed, but the set up instruction doesn't mention anything about line became working only after porting ( is: why would the temporary number given then, if its not working )

Anyway, I'm happy!!!