long delay before outgoing call dials

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Mobile Support Knowledge-base for more.
rlongfield
Just Passing Thru
Posts: 20
Joined: 09/06/2012
SIP Device Name: cisco spa112a
ISP Name: Cogeco
Computer OS: Windows XP
Router: Linksys wrt

long delay before outgoing call dials

Post by rlongfield »

It seems that we are experiencing a long delay when placing outgoing calls. It can take up to 10 seconds to connect when we make an outgoing call. Once we dial the number the phone is silent then after about 6-10 seconds the call is placed, we get either a ring or busy tone and if the call connects there are no problems.
This has been happening since we signed up, not a huge deal, more annoying then anything else.
User avatar
bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: long delay before outgoing call dials

Post by bridonca »

See what happens when you dial # after you dial your number. If using the # dials out quicker, you might have to modify the dial string on the ATA so it can dial out more quickly. That string varies depending on model of ATA.
rlongfield
Just Passing Thru
Posts: 20
Joined: 09/06/2012
SIP Device Name: cisco spa112a
ISP Name: Cogeco
Computer OS: Windows XP
Router: Linksys wrt

Re: long delay before outgoing call dials

Post by rlongfield »

Thanks for the idea. I gave dialing # after the number but it didn't improve the connection time. When I tried I timed the delay and it is 15 seconds.
rlongfield
Just Passing Thru
Posts: 20
Joined: 09/06/2012
SIP Device Name: cisco spa112a
ISP Name: Cogeco
Computer OS: Windows XP
Router: Linksys wrt

Re: long delay before outgoing call dials

Post by rlongfield »

Well I'v been tried the # keys again for a little while now and it seems that I was wrong and it does make the call connection happen much faster.
Do you know how I would have to change the dial string? I have the Cisco SPA112 ATA box

Thanks
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: long delay before outgoing call dials

Post by Fongo Support »

rlongfield wrote:Well I'v been tried the # keys again for a little while now and it seems that I was wrong and it does make the call connection happen much faster.
Do you know how I would have to change the dial string? I have the Cisco SPA112 ATA box

Thanks
Hi there,

I think your ATA needs to be reconfigured as per FPL standards.

Please see below- almost identical in settings:

http://forum.fongo.com/viewtopic.php?f=15&t=310

You should also try not to setup static IP on spa112 unless you are really confident with networking.

Please let me know if the issue has been resolved once you reconfigure.

Thanks,
johnfreephone
Quiet One
Posts: 25
Joined: 11/01/2011
SIP Device Name: grandstream HT-286
ISP Name: Rogers DSL
Computer OS: Win 7
Router: SMC8014
Smartphone Model: Galaxy Nexus
Android Version: 4.2.1

Re: long delay before outgoing call dials

Post by johnfreephone »

I have the same problem right now. I didn't have this problem before.
I am using the ATA from FPL.
I didn't do any change.

What should I check?