ATA configuration - "that password is not valid"

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godot2012
Active Poster
Posts: 77
Joined: 07/28/2012
SIP Device Name: GrandStream ATA
Firmware Version: Fongo shipped
ISP Name: 295.ca
Computer OS: WIN 7
Router: NETGEAR DB WNDR4000
Smartphone Model: Nexus4
Android Version: 4.3

ATA configuration - "that password is not valid"

Post by godot2012 »

Can someone help me? I checked the ATA configuration and made some changes to comply with the published specs.
The device is registered, I get a dial tone but all outgoing calls result in the "that password is not valid" message. What password?

OK you need a password to get into the settings of the ATA (HT701).
On the Basic Settings there is an "End User Password" - What is my end user password?
Advance Settings calls for an Admin Password (I assume this is the same as the PW to get into setup)
FSX Port has an Authenticate Password field. Which password is need here?

What password is needed to get rid of this message and being able to dial out?

At least my uncoming calls are routed inti my voice mail.
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: ATA configuration - "that password is not valid"

Post by Fongo Support »

godot2012 wrote:Can someone help me? I checked the ATA configuration and made some changes to comply with the published specs.
The device is registered, I get a dial tone but all outgoing calls result in the "that password is not valid" message. What password?

OK you need a password to get into the settings of the ATA (HT701).
On the Basic Settings there is an "End User Password" - What is my end user password?
Advance Settings calls for an Admin Password (I assume this is the same as the PW to get into setup)
FSX Port has an Authenticate Password field. Which password is need here?

What password is needed to get rid of this message and being able to dial out?

At least my uncoming calls are routed inti my voice mail.
Hello there,

The sip password on your ATA is the root cause of the issue. Please send me PM with your telephone number associated with the account and I will have a look.

Thanks,
godot2012
Active Poster
Posts: 77
Joined: 07/28/2012
SIP Device Name: GrandStream ATA
Firmware Version: Fongo shipped
ISP Name: 295.ca
Computer OS: WIN 7
Router: NETGEAR DB WNDR4000
Smartphone Model: Nexus4
Android Version: 4.3

Re: ATA configuration - "that password is not valid"

Post by godot2012 »

Problem solved.

Thanks guys - good job.