Confused?

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Forum rules
dm1a
Just Passing Thru
Posts: 21
Joined: 02/04/2011
SIP Device Name: Grandstream HT286
ISP Name: Freephoneline
Computer OS: Windows 7
Router: DIR-625

Confused?

Post by dm1a »

Hi...either I am confused or the customer service rep I spoke with today is confused. Here's what happened....

Last year I bought the "full meal deal" DSL home internet service, ATA, config file, modem, number ported etc...the whole nine yards.

Last week I cancelled the DSL home service, but want to keep the phone service. The CS rep last week understood, and all should be well.

This week I get a bill for internet service, I call today to question it (issue resolved), but at the end of the call, as an "oh by the way", she says that because I am switching ISP, I will only be able to use the desktop app and not the landline. I explained to her that I have an ATA and bought the config file...she said that I will have to buy another one. I say, no I don't, I already bought it...she says the ATA will have to be re-configured or I will lose my number.

Which one of us is confused?
Top
Bing Kol
Active Poster
Posts: 117
Joined: 07/23/2010
SIP Device Name: PAP2T
Firmware Version: 5.1.6 (LS)
ISP Name: CarryTel 25/10 DSL
Router: pfSense i5-3470
Location: GTA

Re: Confused?

Post by Bing Kol »

The lady you talked to yesterday is full of it. She has no clue what she is talking about and she needs to be trained properly. Escalate your issue to Fongo staff members on this forum.
Top
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Confused?

Post by Fongo Support »

dm1a wrote:Hi...either I am confused or the customer service rep I spoke with today is confused. Here's what happened....

Last year I bought the "full meal deal" DSL home internet service, ATA, config file, modem, number ported etc...the whole nine yards.

Last week I cancelled the DSL home service, but want to keep the phone service. The CS rep last week understood, and all should be well.

This week I get a bill for internet service, I call today to question it (issue resolved), but at the end of the call, as an "oh by the way", she says that because I am switching ISP, I will only be able to use the desktop app and not the landline. I explained to her that I have an ATA and bought the config file...she said that I will have to buy another one. I say, no I don't, I already bought it...she says the ATA will have to be re-configured or I will lose my number.

Which one of us is confused?
Hello there,

Please send me PM with the telephone number associated with the account and we will investigate. Also, if you have a ticket number opened for this issue, please include that as well.

Thanks,
Top

Return to “Community Support”