SOLVED: one cause of message "That password is not valid"

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rickm
Just Passing Thru
Posts: 16
Joined: 01/28/2013
SIP Device Name: HT-701
ISP Name: Shaw Cable
Smartphone Model: Galaxy Note 8
Android Version: 9
Location: Calgary

SOLVED: one cause of message "That password is not valid"

Post by rickm »

In my case, this was caused by Firefox (and me). I had let Firefox (version 10.x on Linux) remember the configuration interface password for my Goldstream HT701 ATA. Later, when I changed a setting in the FXS PORT tab of my ATA, Firefox saw the AUTHENTICATE PASSWORD field and entered the ATA interface password, replacing the actual password.

To get it fixed, I sent an email to talkfreely@fongo.com to get a support ticket number and then PM'd Fongo_Support with the ticket number. They called me with the proper password.