Help - can't download app

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canphone
One Hit Wonder
Posts: 1
Joined: 03/22/2013

Help - can't download app

Post by canphone »

Hi,

I bought an unlocked Galaxy Y Duos and google play tells me that I can't download the Fongo app. I have no idea what the problem is.

I have the fongo app on my ipod touch and my wifes iphone but it won't me download to this device and tells me it's not available in my country which is weird because the phone is brand new and I've got a roger sim card in it.

The app should work fine on this phone as people are running it on older android phones no problem.

Is there a way to get the apk file so I can just install this app or what? This is driving me nuts. I've never run into this problem before with an app. What country does it think I'm in? I've tried everything I can think of. I tried downloading from a computer (on shaw), I tried from the phone in the app store (where I can download other apps no problem).

Thank you so much!
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Help - can't download app

Post by Jake »

canphone wrote:Hi,

I bought an unlocked Galaxy Y Duos and google play tells me that I can't download the Fongo app. I have no idea what the problem is.

I have the fongo app on my ipod touch and my wifes iphone but it won't me download to this device and tells me it's not available in my country which is weird because the phone is brand new and I've got a roger sim card in it.

The app should work fine on this phone as people are running it on older android phones no problem.

Is there a way to get the apk file so I can just install this app or what? This is driving me nuts. I've never run into this problem before with an app. What country does it think I'm in? I've tried everything I can think of. I tried downloading from a computer (on shaw), I tried from the phone in the app store (where I can download other apps no problem).

Thank you so much!
Your screen resolution is too small by the looks of it, so it is not being shown to you.
Samsung Website wrote: Display

Technology: 262K Color(18-bit) TFT Full Touch Display
Resolution: 240 x 320 pixel
Size: 3.14"
Fongo's Website wrote: Minimum supported screen resolution 320x480