Check behind a few router, even the router has another freephoneline works well. also test it on windows 7/xp using client application and phoneBox. Always get same problem: the other side can hear me, but I can't hear anybody.
Help! Help!
call in/out OK, out-voice OK, but never hear in-voice
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dahaike
- Just Passing Thru
- Posts: 3
- Joined: 03/29/2013
- SIP Device Name: SYSLINK TAP2
- ISP Name: Rogers
- Computer OS: windows xp
- Router: TP-LINK WR841N
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dahaike
- Just Passing Thru
- Posts: 3
- Joined: 03/29/2013
- SIP Device Name: SYSLINK TAP2
- ISP Name: Rogers
- Computer OS: windows xp
- Router: TP-LINK WR841N
Re: call in/out OK, out-voice OK, but never hear in-voice
Anyone help me? thanks!
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seagame2001
- Tried and True
- Posts: 396
- Joined: 11/27/2010
- SIP Device Name: Linksys PAP2T
- Firmware Version: Groundwire
- ISP Name: 3web
- Computer OS: Windows 7
- Router: Dlink-DD-WRT
- Smartphone Model: iPhone 4
- iOS Version: 5.1.1
Re: call in/out OK, out-voice OK, but never hear in-voice
port forwarding on your router
Most of the case for this is your router
Most of the case for this is your router
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dibsmft
- *Go-To Guy*
- Posts: 651
- Joined: 05/11/2011
- SIP Device Name: Yealink T22 (SPA3102 GS286)
- Firmware Version: 7.60.0.110
- ISP Name: Bell-Aliant DSL
- Computer OS: Linux Mint
- Router: Speedstream 6520
- Smartphone Model: Google Nexus 5
- Android Version: 3.2.1
- Location: St. John's NL
Re: call in/out OK, out-voice OK, but never hear in-voice
Yes, your problem almost certainly come for failing to forward required port from the router to the ATA. You might find that running STUN will do the trick.
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dahaike
- Just Passing Thru
- Posts: 3
- Joined: 03/29/2013
- SIP Device Name: SYSLINK TAP2
- ISP Name: Rogers
- Computer OS: windows xp
- Router: TP-LINK WR841N
Re: call in/out OK, out-voice OK, but never hear in-voice
Can any one kindly tell me what port number or port range, what protocal (UDP or TCP)?
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Liam
- Just Passing Thru
- Posts: 3
- Joined: 04/09/2013
Re: call in/out OK, out-voice OK, but never hear in-voice
Bump this post.
I have the same issue; I've discovered it's my AVG firewall that's the problem. If I turn it off, FPL works, if it's on, I get the problem described. FPL is in the list of allowed applications, so I think I have to manually open the port- but I'm not sure which ones. When I ran the status check, I got a message "Unable to send/receive sound data! Port 13000 should be available." This makes me think that this is the port, but even after calling AVG support I couldn't open it. It wanted me to provide "valid values" for the "Remote port." AVG suggested that FPL could provide port numbers. Any suggestions?
I have the same issue; I've discovered it's my AVG firewall that's the problem. If I turn it off, FPL works, if it's on, I get the problem described. FPL is in the list of allowed applications, so I think I have to manually open the port- but I'm not sure which ones. When I ran the status check, I got a message "Unable to send/receive sound data! Port 13000 should be available." This makes me think that this is the port, but even after calling AVG support I couldn't open it. It wanted me to provide "valid values" for the "Remote port." AVG suggested that FPL could provide port numbers. Any suggestions?