User Configurable 911 service

[djs5916]

Primus offers a user configurable 911 setting on the user portal, which I think is very useful if you are likely to be more mobile with either softphone or ATA box i.e. Not just using the phone at your "Home" address. This should be sufficiently easy to implement and should cut out a certain number of accidental 911 calls.

You essentially select whether the address registered (although you might register many addresses, like a holiday home, for example) is always going to provide the phone service. In Talkbroadband 911 Service option parlance:

"I will only use My TalkBroadBand service from the address above* YES NO

The account holder gets to select which option is appropriate and can change it when they wish.

Obviously if you allow multiple addresses to be added, you can presumably only offer the 911 service where you have appropriate gateways, so this might take a little more work.

Hope this helps

Regards
DJS

[djs5916]

Extra info:

The User Configurable 911 service that Primus has 2 types of service, depending on what the user selects and whether "Native" 911 service is available for the address selected by the user. The 2 types are described in Primus' talkbroadband help file:

"
Important Information regarding 9-1-1 Service
The type of 9-1-1 service available to you depends on where and how you use your TalkBroadband™ Service. There are TWO types of 9-1-1 service:

E9-1-1 Service
============

You will have E9-1-1 service if your Talkbroadband™ telephone number corresponds to your address and municipality where you permanently use your TalkBroadband™ Service and E9-1-1 is available in your serving area. If you dial 9-1-1, your call is automatically routed to the Public Safety Answering Point (PSAP) corresponding to your address and the emergency operator will have your telephone and address information. You may be required to verify your name, telephone number and address with the emergency operator.

Basic 9-1-1 Service
================

Basic 9-1-1 Service is provided in the following two situations.

You will have Basic 9-1-1 Service if your TalkBroadband™ telephone number does not correspond to your address and municipality where you permanently use your TalkBroadband™ service or if you live in a serving area in which E9-1-1 from Primus is not available (currently Regina, Windsor, Hull and Hamilton). If you dial 9-1-1, you will be automatically routed to a specialized call centre that handles emergency calls. The call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. You will be required to provide your name, telephone number and address to the call centre operator.

OR

You will have Basic 9-1-1 Service if you intend on using your TalkBroadband™ Service from multiple locations. You have access to 9-1-1 service, but because you may be out of the coverage area of your Public Safety Access Point (PSAP), whenever you dial 9-1-1, you will be automatically routed to a specialized call centre that handles emergency calls. The call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. You will be required to provide your name, telephone number and address to the call centre operator.


Limitations on 9-1-1 Access
If you intend on changing the address from which you use your TalkBroadband™ Service, your access to 9-1-1 service will change and will not work properly. Upon any move to a new address, or change of use of your TalkBroadband™ service, it is important that you immediately advise Primus Canada by logging onto http://mytbb.primus.ca or by telephone at 1-800-806-3273 to ensure you maintain 9-1-1 service. If you fail to advise Primus Canada of any changes, 9-1-1 service will not operate properly and this will adversely affect your ability to access 9-1-1 service.

You should be aware that 9-1-1 service will NOT be available if: your Internet connection is down, your Talkbroadband™ service is not available, or there is a power failure. 9-1-1 service may not be available when calling from outside Canada.

I hope this helps!

DJS

[FONGO_steve]

Right now, any information that's updated on your "change details" page of your account, will be automatically pushed through and updated in the 911 database.

However, I like some of the ideas from the service you mention above, I'm going to make note of them and pass it along for consideration!