I signed up for a FPL account yesterday and just want a softphone line, so I did not purchase the unlock VoIP key option. My intent is to port my landline over and then forward the calls to my cell, so I do not need a VoIP phone. However, incoming calls to the number I was assigned do not work. When I try to call the number from other phones, the message I keep getting says, "This user you are trying to reach is unavailable. Please try again." Outgoing calls work fine.
I do not believe this is a router problem, as my husband and I have tried it on different computers and on different networks. Anyone have any ideas? I have already started the process to port our landline over and am now quite worried.
Softphone line: outgoing calls work, but incoming do not
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clelacheur
- One Hit Wonder
- Posts: 1
- Joined: 05/22/2013
- Computer OS: Mac OS X Version 10.6.8
- Router: Bell Fibe Router
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Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Softphone line: outgoing calls work, but incoming do not
Hi there,clelacheur wrote:I signed up for a FPL account yesterday and just want a softphone line, so I did not purchase the unlock VoIP key option. My intent is to port my landline over and then forward the calls to my cell, so I do not need a VoIP phone. However, incoming calls to the number I was assigned do not work. When I try to call the number from other phones, the message I keep getting says, "This user you are trying to reach is unavailable. Please try again." Outgoing calls work fine.
I do not believe this is a router problem, as my husband and I have tried it on different computers and on different networks. Anyone have any ideas? I have already started the process to port our landline over and am now quite worried.
Please send me a PM with the telephone number associated with the account and I will have a look.
Thanks,