Taking over an account

[brighthope]

Hi,
I sent a support ticket on this topic (and another on the ticket), and the support replied and asked me my contact number and the best time they can call- I replied back giving the information but the support did not call me. I am writing this again here because it is a bit urgent. Please either answer through tickets or by replying here. I am not available on the phone for the next couple of days. The ticket number is #23585. Below is the question.
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I have been using the Fongo home phone for my business without any issues.
I recently sold my business to my friend and she wants to take over the phone/phone number.
How can she, or can she actually take over my current account?
(I will rent her the device).

I could update the info to her name and address etc. but I cannot update her credit card information (monthly payment).
The business takeover occurs on this Saturday so I would like to solve it by then.

Thank you.

[Fongo Support]

Hi,
I sent a support ticket on this topic (and another on the ticket), and the support replied and asked me my contact number and the best time they can call- I replied back giving the information but the support did not call me. I am writing this again here because it is a bit urgent. Please either answer through tickets or by replying here. I am not available on the phone for the next couple of days. The ticket number is #23585. Below is the question.
------------------------------------------------------------------------------------------------------------------------------------------------
I have been using the Fongo home phone for my business without any issues.
I recently sold my business to my friend and she wants to take over the phone/phone number.
How can she, or can she actually take over my current account?
(I will rent her the device).

I could update the info to her name and address etc. but I cannot update her credit card information (monthly payment).
The business takeover occurs on this Saturday so I would like to solve it by then.

Thank you.

Hi there,

We are really sorry for the inconvenience.

Your request has been escalated to support team. Someone will contact you tomorrow.

Thanks,