Still no service

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Forum rules
veej
Just Passing Thru
Posts: 5
Joined: 07/16/2013

No Service - No Dial-tone

Post by veej »

We have had no dial-tone since yesterday. We tried everything such as resetting the router, the adapter, waited a while and still no change. We have a Linksys voip adapter and it's working fine with all lights green. Please help!
Top
veej
Just Passing Thru
Posts: 5
Joined: 07/16/2013

Still no service

Post by veej »

I have powered off the adapter and router and waited 15 mins before restarting and
still cannot receive incoming or out going calls. I have also downloaded the latest desktop
app and its working.
I am not sure what to do next, please help!
Top
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Still no service

Post by Jake »

Open a ticket and then PM fongo support. See sig for links.
Top
prc50
Just Passing Thru
Posts: 16
Joined: 05/09/2012
SIP Device Name: freephoneline
Firmware Version: 3.0.3.0
ISP Name: Point to point Com. airwave antenna
Computer OS: Vista
Router: Point to Point supplied

Re: Still no service

Post by prc50 »

veej
It happened to me as well. no service and all lights were on.. I turned out to be that my spa3102 became faulty. ..see my post check tel line. I bought a new spa122 and the service was working. .. tried my spa3102 again and it was not working.
prc
Top
veej
Just Passing Thru
Posts: 5
Joined: 07/16/2013

Re: Still no service

Post by veej »

I did exactly as you instructed and now we have the same situation. The phone does not work. (2.36pm)
We have no dial tone still. Do you think its the adapter itself. Please advise.
Top
veej
Just Passing Thru
Posts: 5
Joined: 07/16/2013

Re: Still no service

Post by veej »

ok so after troubleshooting and buying a new adapter, the problem is now that the phone only works unless it is directly connected to the adapter. if it's not connected there's no dial tone. anyone know what the problem could be?
Top
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Still no service

Post by Jake »

veej wrote:ok so after troubleshooting and buying a new adapter, the problem is now that the phone only works unless it is directly connected to the adapter. if it's not connected there's no dial tone. anyone know what the problem could be?
Could you explain yourself a bit more please. I read your post several times and I don't fully understand what you are saying.
Top
veej
Just Passing Thru
Posts: 5
Joined: 07/16/2013

Re: Still no service

Post by veej »

Jake wrote:
veej wrote:ok so after troubleshooting and buying a new adapter, the problem is now that the phone only works unless it is directly connected to the adapter. if it's not connected there's no dial tone. anyone know what the problem could be?
Could you explain yourself a bit more please. I read your post several times and I don't fully understand what you are saying.
Sorry it works now! Thanks for all the help!
Top

Return to “Community Support”