I cant register my account because I am already on a VoIP service and it seem it wont recognize any number I press on my phone so I need an admin to please activate it as fast as possible because my VoIP service ends soon and I need to buy the config file and configure my box with it as I found that your company offer a great deal for free.
Also keep up the good work with your service!!
Also I have a request as I wasnt able to use the service on my computer my old account gmdpro@msn.com went inactive and FPL must disabled it so all I want is to change back my email gmdpro1@gmail.com to gmdpro@msn.com like before but in order to do so please remove the gmdpro@msn.com and it is inactive from your database so I can change to that email in my actual account.
Thanks in advance for your assistance!!
Help with registration
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- Just Passing Thru
- Posts: 2
- Joined: 02/03/2011
- SIP Device Name: Grandstream HT-502 V1.2A
- Firmware Version: 1.0.3.10
- ISP Name: Videotron
- Computer OS: Windows 7 Integral 64 bits
- Router: BEFSR41
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- Site Moderator
- Posts: 2131
- Joined: 07/16/2009
- SIP Device Name: Grandstream 286 & 701
- ISP Name: Worldline.ca
- Computer OS: Windows 7 Ultimate / Mac OS X
- Router: TR1043ND w/ DD-WRT Mega
- Smartphone Model: Galaxy S3
- Android Version: 4.0.4
- Location: Cambridge
Re: Help with registration
Since gmdpro1 was never activated, all you need to do is sign up again using gmdpro - just delete your browser cookies if it says you already have an account.
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.
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- Just Passing Thru
- Posts: 2
- Joined: 02/03/2011
- SIP Device Name: Grandstream HT-502 V1.2A
- Firmware Version: 1.0.3.10
- ISP Name: Videotron
- Computer OS: Windows 7 Integral 64 bits
- Router: BEFSR41
Re: Help with registration
dont work sorry it keep saying gmdpro@msn.com is already registered
also would need to register my account fast because my old VoIP service end on 07 and I need my number ported too so if you cant delete from database gmdpro@msn.com then just register manually gmdpro1@gmail.com because the number I entered is VoIP so the system wont recognize the numbers entered on the phone.

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- Technical Support
- Posts: 2837
- Joined: 10/18/2009
Re: Help with registration
Maybe it is your DTMF tones that are causing the problems. I know I have terrible troubles with voicemails and IVRs and have to keep swapping between various types.gmdpro wrote:dont work sorry it keep saying gmdpro@msn.com is already registeredalso would need to register my account fast because my old VoIP service end on 07 and I need my number ported too so if you cant delete from database gmdpro@msn.com then just register manually gmdpro1@gmail.com because the number I entered is VoIP so the system wont recognize the numbers entered on the phone.
Have you tried using inband for your DTMF tones?
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- Site Moderator
- Posts: 2131
- Joined: 07/16/2009
- SIP Device Name: Grandstream 286 & 701
- ISP Name: Worldline.ca
- Computer OS: Windows 7 Ultimate / Mac OS X
- Router: TR1043ND w/ DD-WRT Mega
- Smartphone Model: Galaxy S3
- Android Version: 4.0.4
- Location: Cambridge
Re: Help with registration
Found that one nowgmdpro wrote:dont work sorry it keep saying gmdpro@msn.com is already registeredalso would need to register my account fast because my old VoIP service end on 07 and I need my number ported too so if you cant delete from database gmdpro@msn.com then just register manually gmdpro1@gmail.com because the number I entered is VoIP so the system wont recognize the numbers entered on the phone.
gmdpro@msn.com is now deleted.
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.