Emergency number

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delcio
Active Poster
Posts: 56
Joined: 03/01/2011
SIP Device Name: Linksys SPA2102
ISP Name: Electronic Box
Computer OS: Windows 7

Emergency number

Post by delcio »

Hi!
I was looking into the settings of my ATA, Linksys SPA2102, and i saw something that i really don't know why it is blank.
I went in the voice options, after Advanced settings, and Line 1 and Line 2.
At the complete bottom of the page, i saw Emergency number, and there is no number.
Is it normal?

I really don't want to have any surprise if someday i need to call 911.

I just would like to know if it's normal.

Thank you in advance

Delcio
ger482
Quiet One
Posts: 26
Joined: 02/15/2011

Re: Emergency number

Post by ger482 »

your 911 number is part of the dial plan ..e.g.
Dial Plan: (911S0|[2-9]xxxxxxxxxS0|1xxxxxxxxxxS0|011xxxxxxxxxxxx.|98*S0|[6-7]x*xxxxxxxxxxx.)
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Emergency number

Post by FONGO_kris »

Most ATA's are set up so that everything can be controlled by them, however with us, everything for the most part is proprietary (Hence why a lot of controls on the ATA don't work, or remain off, yet still work with the service).
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
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Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
delcio
Active Poster
Posts: 56
Joined: 03/01/2011
SIP Device Name: Linksys SPA2102
ISP Name: Electronic Box
Computer OS: Windows 7

Re: Emergency number

Post by delcio »

So, if i understand, the ATA is not in control of the 911.
FPL controls the 911.
So if i dial the number, it will be transfered directly to the local autorities.

Thank you for your help

Delcio
tbrummell
Tried and True
Posts: 330
Joined: 09/21/2010
SIP Device Name: PIAF/Mitel/PolyCom/Cisco
Firmware Version: Asterisk 1.8
ISP Name: Rogers
Computer OS: CentOS/Windows2008/Win7/Android
Router: pfSense/Neoware thin client
Location: Ottawa

Re: Emergency number

Post by tbrummell »

You either haven't signed up, or missed this when you did:

http://www.freephoneline.ca/911
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Emergency number

Post by FONGO_steve »

delcio wrote:So, if i understand, the ATA is not in control of the 911.
FPL controls the 911.
So if i dial the number, it will be transfered directly to the local autorities.

Thank you for your help

Delcio
Hi Delcio,
I recommend reading http://www.freephoneline.ca/911 to ensure you have a full understanding of the E911 system functionality.

Edit: Looks like tbrummell and I were thinking the same thing at the same time.
Steve
Fongo
Development Support Specialist.
user451
Active Poster
Posts: 76
Joined: 05/27/2011
SIP Device Name: SPA2102
Firmware Version: 5.2.13(004)
ISP Name: Teksavvy Express Cable
Router: Dir-601 DD-WRT
Location: Brampton, Ontario

Re: Emergency number

Post by user451 »

The dial plan supplied on the Sip Setting page for my spa2102 is:

(911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|98*|[6-7]x*xxxxxxxxxxx.)

Note the lack of S0 after the 911 does the S0 need to be added to the dial plan (911S0| to ensure E911 is dialed out if needed?

Thanks
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Emergency number

Post by FONGO_kris »

911 is a global exception that should be recognized right away and dialed just as fast; however, it won't have any negative effects if you add the S0 either.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
user451
Active Poster
Posts: 76
Joined: 05/27/2011
SIP Device Name: SPA2102
Firmware Version: 5.2.13(004)
ISP Name: Teksavvy Express Cable
Router: Dir-601 DD-WRT
Location: Brampton, Ontario

Re: Emergency number

Post by user451 »

Thanks Kris good to know