Incoming call not working

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
bendez
Just Passing Thru
Posts: 3
Joined: 01/20/2010
Computer OS: xp

Incoming call not working

Post by bendez »

Hello,

I have recently noticed that my incoming calls are no longer working on my freephoneline. When I try to call my number, I hear dead air, followed by fast busy notification.

Outgoing call works fine. The funny thing is, the incoming call starts working again after I make an outgoing call, but eventually, incoming call will have the same problem again.

I tried rebooting my ATA, but to no avail. Please advise. Thank you.
User avatar
bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Incoming call not working

Post by bridonca »

To permanently fix the problem, you need to manually forward ports from your router to the ATA. But for a quick fix, turn off your modem, your router, and your ATA device. Wait 20 seconds. Now turn on the modem. Wait another 20 seconds. Turn on the router. Wait 30 seconds, then turn on your ATA. That should do the trick until the next time the router gets confused on where to route the incoming VOIP call.
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Incoming call not working

Post by FONGO_steve »

I have moved your post to a more appropriate spot as this had nothing to do with the mobile application :?
Steve
Fongo
Development Support Specialist.