Problem in forwarding to a 438 number

[aliinbox]

I have been using FPL for a while and it has been worked great. I've used to forward my FPL number to my Chatr number in Ottawa (613) without any probolem.
As I moved to Montreal, my number is changed to a Montreal area code (438), which I guess should be a new area code. I asked for a 514 number but it was the only option they gave me. Again I forwarded my FPL number to this my new number using the same follow me settings ( number of rings and number of rings to voice mail. Unfortunately whenever a call comes to my FPL number it goes directly to voicemail without any rings on my Cellphone.
I tried forwarding to other Montreal (514) numbers and it worked.
I am wondering if this problem is because of the new area code that is not defined in FPL system or it is a problem with my cell company.

[bridonca]

If the number is in Freephoneline's local calling area, and it is on a new exchange, Freephoneline will eventually update it's database and the number will work. No guarantee as to when though.

[Jake]

It looks like FPL (Fibernetics) already own a 438 NPA, http://www.localcallingguide.com/lca_pr ... nextdays=0, so I would have guessed it would work. These should be all the NPA NPX numbers that are 'local' to that NPA.

What happens when you call your cell number from a FPL ATA/softphone? Does the call go through, or do you get a 'this is not covered by your....' message?

[aliinbox]

Just tried calling using FPL softphone and got "Your account balance is insufficient to call to that destination"

[Jake]

Well there is your reason for it not forwarding on to your number. If you can see your first 6 numbers in this list http://www.localcallingguide.com/lprefi ... xch=171610 I would PM the number you are calling to Kris and Steve and they will tell you why the call is not going through.

As Bridonca says, it may just be a case of them updating the 'local' exchanges. This has happened in the past and usually gets sorted out pretty quick if it is local to one of their exchanges.

[aliinbox]

Thanks Jake,
My number is in the list (438402) and I will PM you my number. Hope they can sort it out.

[Jake]

Thanks Jake,
My number is in the list (438402) and I will PM you my number. Hope they can sort it out.

Well at least we know it should work, but there is little I can do about it I am afraid. I am just like you, a happy customer of FPL. You will have to message Admin (Kris) or FPL-Steve to look at it.

I have however forwarded your PM onto them, so they should look at it for you, or tell you why it can't be called.

[FONGO_kris]

aliinbox, I speculate that 438402 is a relatively new exchange from Rogers (new being the past year or so) or we've just not had many customers with that exchange to raise a complaint. I have confirmed that exchange to be a valid free call and have added it to our rate tables which will now make it callable for free.

Thank you,

[aliinbox]

Thank you Jake and Admin for your help.
Just tested, calling and followme work properly.