Using softphone - can't get audio at all

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ritzcracka
One Hit Wonder
Posts: 1
Joined: 08/23/2011
ISP Name: Cogeco
Computer OS: Windows 7 x64
Router: Linksys WRT54GL

Using softphone - can't get audio at all

Post by ritzcracka »

Hey all,

I just signed up for the service today. I'll be using the softphone on my Windows 7 x64 PC.

I've forwarded all the ports to my PC, and the softphone connects to the server. However i'm having the following issues:

- When I call out from the softphone, I do not hear it dialing on the PC. The phone at the other end rings but there is no audio on either side (ie microphone and speakers are not working at all).
- When I call the softphone from a regular phone, it does not ring on the computer. I get several seconds of silence and then a busy tone on the phone i'm using to call.

Here are the ports i forwarded:

-13000, 13001, 6060, 6061, 5050, 5051 (all UDP).

Thoughts?
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Using softphone - can't get audio at all

Post by FONGO_steve »

I'd suggesting opening those same ports in your Windows Firewall in addition to your router. It sounds to me as though something is still blocking the SIP traffic.
Steve
Fongo
Development Support Specialist.