No Service At All.. 3rd time in 3 weeks!

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avalanche333
Just Passing Thru
Posts: 4
Joined: 09/04/2011
SIP Device Name: Matt Zmuda
Firmware Version: 1.1.0.42
ISP Name: Matt Zmuda
Computer OS: OSX 10.7
Router: DLINK DIR-615

No Service At All.. 3rd time in 3 weeks!

Post by avalanche333 »

Hi All,

I keep running into an issue where I lose service entirely.
This is the 3rd time in 3 weeks this has happened to me.
Service works fine for about a week then drops, no incoming calls, not outgoing, no tone when I pick up the phone.
The first two times a router reboot (DLINK-615) and ATA reboot (HandyTone-286) fixed the issues. This time not even this works.
The light on the ATA keeps blinking red.

Any suggestions on how to permenently resolve this issue?
Let me know if you need more info.
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cu2o2o2
Lightly Seasoned
Posts: 227
Joined: 04/06/2010
SIP Device Name: Double-NAT PAP2T-NA
Firmware Version: 5.1.6 (LS)
ISP Name: Rogers Express with SB5101
Computer OS: Win7 32-bit for DV softphone
Router: WNR3500L behind DIR-615C1
Location: Brampton, ON

Re: No Service At All.. 3rd time in 3 weeks!

Post by cu2o2o2 »

avalanche333 wrote:Hi All,
...

The light on the ATA keeps blinking red.

...

That is a sure sign that it is toast if it had been a PAP2T. :(
.

You agree to read my posts at your own risk.
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avalanche333
Just Passing Thru
Posts: 4
Joined: 09/04/2011
SIP Device Name: Matt Zmuda
Firmware Version: 1.1.0.42
ISP Name: Matt Zmuda
Computer OS: OSX 10.7
Router: DLINK DIR-615

Re: No Service At All.. 3rd time in 3 weeks!

Post by avalanche333 »

What is a PAP2T?
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seagame2001
Tried and True
Posts: 396
Joined: 11/27/2010
SIP Device Name: Linksys PAP2T
Firmware Version: Groundwire
ISP Name: 3web
Computer OS: Windows 7
Router: Dlink-DD-WRT
Smartphone Model: iPhone 4
iOS Version: 5.1.1

Re: No Service At All.. 3rd time in 3 weeks!

Post by seagame2001 »

it's voip Linksys PAP2T device. Google it
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User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: No Service At All.. 3rd time in 3 weeks!

Post by TheHardy »

avalanche333 wrote:What is a PAP2T?
Particular model of an ATA made by LinkSys/Cisco.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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avalanche333
Just Passing Thru
Posts: 4
Joined: 09/04/2011
SIP Device Name: Matt Zmuda
Firmware Version: 1.1.0.42
ISP Name: Matt Zmuda
Computer OS: OSX 10.7
Router: DLINK DIR-615

Re: No Service At All.. 3rd time in 3 weeks!

Post by avalanche333 »

ooo ok no this is the Grandstream HandyTone-286
I'm calling tech support now. Was hoping to get some help here over long weekend while they were closed.
Hope its not toast :(

Thanks
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User avatar
lauren
Site Moderator
Posts: 63
Joined: 08/18/2011
SIP Device Name: Softphone
ISP Name: Fibernetics
Computer OS: Windows 7

Re: No Service At All.. 3rd time in 3 weeks!

Post by lauren »

Hope that the technical support team helped you out avalanche333. Does seem like the device was having trouble staying registered. Let me know if there is anything more we can do. Thanks
Lauren D
Dispatch Coordinator
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avalanche333
Just Passing Thru
Posts: 4
Joined: 09/04/2011
SIP Device Name: Matt Zmuda
Firmware Version: 1.1.0.42
ISP Name: Matt Zmuda
Computer OS: OSX 10.7
Router: DLINK DIR-615

Re: No Service At All.. 3rd time in 3 weeks!

Post by avalanche333 »

Haven't got response back from them, was told 24-48 hours so I should hear back tomorrow.
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User avatar
bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: No Service At All.. 3rd time in 3 weeks!

Post by bridonca »

The Dlink 615 is a router that is well known for having issues with SIP VOIP. I strongly suggest you have the firmware upgraded to the latest and greatest. I upgraded my Dlink 615 to DD-WRT, and my VOIP problems are no more.
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User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: No Service At All.. 3rd time in 3 weeks!

Post by FONGO_steve »

bridonca wrote:The Dlink 615 is a router that is well known for having issues with SIP VOIP. I strongly suggest you have the firmware upgraded to the latest and greatest. I upgraded my Dlink 615 to DD-WRT, and my VOIP problems are no more.
I will vouch for that - I have a DIR-615 in my test lab and with the store bought firmware I couldn't use any VOIP services on it. Once I upgraded to D-LINK's latest firmware the issue was resolved. Their firmware upgrade notes specifically mentioned improved SIP support.
Steve
Fongo
Development Support Specialist.
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