Can't receive call on SPA2102 with WRT54G router

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itformosa
Just Passing Thru
Posts: 2
Joined: 10/05/2011
SIP Device Name: SPA2102
ISP Name: Shaw
Computer OS: Windows 7
Router: DIR-655

Can't receive call on SPA2102 with WRT54G router

Post by itformosa »

Hi, All

After configured all the setting provided by freephoneline.ca and the Linksys SPA 2012.zip screenshot from this forum.
I was able to make phone calls, but whenever someone try to call me back, all they hear is 5 rings tone followed by "The person you are trying to reach is not available, please leave a message" I tried "Port Range Forward" on my WRT54G router, and put my ATA to DMZ, still not able to receive phone calls.

Please help me ;)
User avatar
bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Can't receive call on SPA2102 with WRT54G router

Post by bridonca »

Is the WRT54G router flashed with the latest firmware? The stock firmware that comes with the WRT54G router is really awful, especially when it comes to SIP VOIP. It is best to have this router flashed with a 3rd party firmware like DD-WRT.

You you have done that, and still have a problem, take a look at this thread. But usually you get this problem because your router firmware is crap. http://forum.freephoneline.ca/viewtopic.php?f=8&t=3032
itformosa
Just Passing Thru
Posts: 2
Joined: 10/05/2011
SIP Device Name: SPA2102
ISP Name: Shaw
Computer OS: Windows 7
Router: DIR-655

Re: Can't receive call on SPA2102 with WRT54G router

Post by itformosa »

Thanks, bridonca

I am pretty sure, it's my WRT54G router, was too lazy to do the DD-WRT update. It's also about time to upgrade my router, so I just bought a D-Link 655 Extreme N router. Re-configured D-Link, set ATA to DMZ. Phone works right away, able to make outgoing calls as well receive incoming calls :lol:
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TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

replaced router and working!

Post by TheHardy »

Well, that is one way to do it! LOL Glad that at the end of it all you are up and running and placing/receiving calls without hassle! That's all that really matters!

The non-working router can become your rainy-day project now, or just flog it off on some other unsuspecting sap! ;)

(if the price is right, or free, where are ya located? I always -love- projects.... ;))
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Can't receive call on SPA2102 with WRT54G router

Post by FONGO_steve »

Does the ATA work fine without using DMZ?
Putting an ATA in the DMZ is a bit of a security risk and should really be avoided at all costs.

If the ATA doesn't work without DMZ, then find the ports that are the trouble and forward them individually to the ATA. Putting it in the DMZ allows all sort of access into the ATA from virtually anyone, anywhere.
Steve
Fongo
Development Support Specialist.
User avatar
bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Can't receive call on SPA2102 with WRT54G router

Post by bridonca »

I would not worry too much on adding DMZ on such a stupid device as an ATA. The damage a hacker could do on such a device would be extremely limited. But if your router firmware is crap, DMZ is still not going to be all that much help anyway. I never use DMZ because I never have enough trust in the router firmware to make the right decision when a conflict arises.