Cannot access voicemail

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marklin
Just Passing Thru
Posts: 15
Joined: 04/04/2010

Cannot access voicemail

Post by marklin »

So I finally set up my config. and had my number ported to FPL successfully and everything is working fine, except the voicemail. When incoming calls are not answered, they are greeted by a message saying 'this account does not exist'. And when I try to access my voice mail by dialing *98, I get the same message again after entering my number (yes I did dial 1+), what gives? Any input appreciated!
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Cannot access voicemail

Post by FONGO_kris »

Could you please email me your account details and I will get this rectified ASAP?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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marklin
Just Passing Thru
Posts: 15
Joined: 04/04/2010

Re: Cannot access voicemail

Post by marklin »

This issue has been solved thanks to admin's prompt response. Big thanks! :P
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Cannot access voicemail

Post by FONGO_kris »

You're ever so welcome!
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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ultraman
Just Passing Thru
Posts: 4
Joined: 04/07/2010
SIP Device Name: Linksys PAP2T
Firmware Version: 5.1.6
ISP Name: Rogers
Computer OS: Windows 7

Re: Cannot access voicemail

Post by ultraman »

I have a problem with voice mail as well. When I dailed *98 from the FPL, nothing happened just silent. Is it my configuration or it is on FPL side?
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qilie
Just Passing Thru
Posts: 8
Joined: 09/30/2011
Firmware Version: 1.00.16
Computer OS: xp
Router: tp-link

Re: Cannot access voicemail

Post by qilie »

admin wrote:Could you please email me your account details and I will get this rectified ASAP?
I have the same problem that i can not access to my voice mail after entering 1. it seems to me that there is response. please help. I use Linksys PAP2 model.
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kehodder
Just Passing Thru
Posts: 17
Joined: 08/21/2011
SIP Device Name: ObiHai Obi200
Firmware Version: 3.1.1 build 5804
ISP Name: Shaw
Router: Xwrt-Vortex Merlin

Re: Cannot access voicemail

Post by kehodder »

qilie wrote:
admin wrote:Could you please email me your account details and I will get this rectified ASAP?
I have the same problem that i can not access to my voice mail after entering 1. it seems to me that there is response. please help. I use Linksys PAP2 model.
Same here...I have the same PAP2v2 with same firmware 1.00.16and can't get the FPL Voicemail system to recognize the tones when I press the numbers.
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Cannot access voicemail

Post by FONGO_kris »

Have you tried changing your codec, or your DTMF Tx method in the Line 1 or 2 settings?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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kehodder
Just Passing Thru
Posts: 17
Joined: 08/21/2011
SIP Device Name: ObiHai Obi200
Firmware Version: 3.1.1 build 5804
ISP Name: Shaw
Router: Xwrt-Vortex Merlin

Re: Cannot access voicemail

Post by kehodder »

admin wrote:Have you tried changing your codec, or your DTMF Tx method in the Line 1 or 2 settings?
Yes, tried both 711u and 729a without any difference between them.

Unfortunately, this PAP2v2 doesn't seem to have any DTMF Tx setting anywhere within the configuration that I can find (and I've looked everywhere)
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User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Cannot access voicemail

Post by FONGO_kris »

kehodder wrote:
admin wrote:Have you tried changing your codec, or your DTMF Tx method in the Line 1 or 2 settings?
Yes, tried both 711u and 729a without any difference between them.

Unfortunately, this PAP2v2 doesn't seem to have any DTMF Tx setting anywhere within the configuration that I can find (and I've looked everywhere)
Hmmm, it should be in the same Audio Configuration section as the codec negotiation methods... Mind posting screenshots of your SIP and Line 1 tabs?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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kehodder
Just Passing Thru
Posts: 17
Joined: 08/21/2011
SIP Device Name: ObiHai Obi200
Firmware Version: 3.1.1 build 5804
ISP Name: Shaw
Router: Xwrt-Vortex Merlin

Re: Cannot access voicemail

Post by kehodder »

Hi Kris...here ya go...hope we can find a solution!
pap2v2 SIP settings.JPG
pap2v2 line 1 settings1.JPG
pap2v2 line 1 settings2.JPG
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kehodder
Just Passing Thru
Posts: 17
Joined: 08/21/2011
SIP Device Name: ObiHai Obi200
Firmware Version: 3.1.1 build 5804
ISP Name: Shaw
Router: Xwrt-Vortex Merlin

Re: Cannot access voicemail

Post by kehodder »

pap2v2 line 1 settings3.JPG
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qilie
Just Passing Thru
Posts: 8
Joined: 09/30/2011
Firmware Version: 1.00.16
Computer OS: xp
Router: tp-link

Re: Cannot access voicemail

Post by qilie »

I have the identical pap2 ver2. na model and firmware version and screeshot. If admin can answer the question and find solution, it helps me a lot. thx.
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