busy signal w/o anything in the logs

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Bob
Quiet One
Posts: 29
Joined: 10/02/2010
SIP Device Name: PAP2
ISP Name: Bell Fibe
Location: Montreal, QC

busy signal w/o anything in the logs

Post by Bob »

Hi all,
I juit have issue myself when I called my home.
I received "short beeps" busy signal, and the call wasn't displayed in the logs

I asked my wife to call back my work phone, and after that everything started working fine.

What I (or you) should change to fix the issue ? Having no phone number in the call logs and no voice mail for me is painful now.
killerjay
Active Poster
Posts: 70
Joined: 06/14/2010
SIP Device Name: grandstream 286
ISP Name: cogeco
Computer OS: windows vista
Router: dir-655

Re: busy signal w/o anything in the logs

Post by killerjay »

i am having the same exact issue! i will dial a number, doesnt matter if itll be local or long distance, itll seem like its going through and then give me the busy signal.... i dont know whats wrong, it was working fine 2 months ago, now almost every call i make is a busy signal!
killerjay
Active Poster
Posts: 70
Joined: 06/14/2010
SIP Device Name: grandstream 286
ISP Name: cogeco
Computer OS: windows vista
Router: dir-655

Re: busy signal w/o anything in the logs

Post by killerjay »

i just tryed making an international call and it gave me the busy signal, at 12:06am est and nothing was posted on my logs..
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: busy signal w/o anything in the logs

Post by Jake »

killerjay wrote:i just tryed making an international call and it gave me the busy signal, at 12:06am est and nothing was posted on my logs..
I get that when I try to dial a number that is not in my dial plan. Can you post your dial plan, and the format of the number you were calling.
killerjay
Active Poster
Posts: 70
Joined: 06/14/2010
SIP Device Name: grandstream 286
ISP Name: cogeco
Computer OS: windows vista
Router: dir-655

Re: busy signal w/o anything in the logs

Post by killerjay »

um, the only thing i see that looks like a dial plan is an area that says "optional rule" and it says 4,1,7,2,0;10,-1,7,2,0;60 im on a grandstream 286, i know where the dial plan is on a pap2 but no clue on the grandstream. and the call was international, so it was 011-351- and so on
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: busy signal w/o anything in the logs

Post by Jake »

It could be just that you are dialling the number in the wrong format for the FPL system. Calling back to the UK I would normally use 0044-1202-xxxxxx. If I tried that on FPL it wont work, I need to drop the first two 00.

Look up the country you are calling on this page www.freephoneline.ca/ldServices, then click the 'Find My Rate' link and it will show you what it expects the number to start with. I don't think an 011 number will go anywhere. If you are calling the States then you will just need 1 then the number, or just try dialling the number.