Cannot make outbound calls to SpeakOut Calgary Mobile number

[senos]

587-891-XXXX "Your account balance is insufficient to place your call to that destination"
Any solution?

[TheHardy]

587-891-XXXX "Your account balance is insufficient to place your call to that destination"
Any solution?

Yup -- you've come to the right place. Usual way to do this is to note it here, follow up with our captive resident FPL contact/go-to-guy (FPL-Steve) and complain to him. PM'ing him with the relevant information works best ... I have taken the liberty of doing that for you. Information to include is such as this (start with what you did, the NPA-NXX, that it is Calgary ... and....)

587-891 Calgary, AB -- ROGERS WIRELESS (they are the ones that 'own' that block of numbers, and assign it to S/O W/L).

Verified via ratelookup tool that it is a charged ($0.02/min) call -- http://www.freephoneline.ca/ldServices#rl
Verified via CNAC the ownership/ratecentre of it -- http://www.cnac.ca/data/ac587.htm

And then politely ask: Steve -- can you please look into this as a mis-tariff and do your best to get it corrected please? Thank you!



It's about that simple.

You'll notice that usually Jake and myself will be all over these kinds of issues as well, verifying and what nots. Once Steve (the official person who gets them fixed!) gets his teeth sunk into the problem, the resolution is generally very quick in these cases.

The reason it happens is that new exchanges/CO-codes are always being added, and even though FPL is supposed to auto-update their tariff (system which determines FREE/cost for calls), things sometimes get missed, and their system was just recently transitioned -- there are a few wrinkles left in the system and you just found one of them! Steve wields the big industrial steam-press that flattens them out....

[FONGO_steve]

Try now

[TheHardy]

Try now

Doh, yer quick Steve! RL tool shows $0.00/FREE now ...

Thanks (on seno's behalf) for the super-ultra-speedy resolution.

Curious: do YOU personally hand-plug the corrections, or do you have to pass it off to someone?

[senos]

Try now

Problem solved. Thank you so much. Good service. I am happy that I deal with company focused on customer service.

[TheHardy]

Try now

Problem solved. Thank you so much. Good service. I am happy that I deal with company focused on customer service.

It's all on Steve's shoulders--- thank him -- You presented the problem, I reformatted it a bit and forwarded it on to Steve.

If time allows, either write a nice THANK YOU email to Steve care-of the Customer Support CONTACT US, or call up ad give him a KUDO via the 866 support # -- I am sure that he'd appreciate someone giving him an "Attaboy"

Glad you are happy with the service and support ... even those of use that are your peers and just regular users feel good to have been able to help out in a small way and be amongst other pleased and satisfied users!