Failed to get Valid Number on Registration

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dleifdah
Just Passing Thru
Posts: 2
Joined: 02/29/2012
SIP Device Name: Samsung Galaxy S
Firmware Version: 1.5
ISP Name: Bell
Computer OS: Windows7

Failed to get Valid Number on Registration

Post by dleifdah »

I attempted to register but when I say that I am "happy with my phone number" the UI tells me that the account number is invalid. If I say I am not happy with the phone number the system gives me the same one.

I tried calling the number and I get a message saying the account is invalid.
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FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Failed to get Valid Number on Registration

Post by FONGO_mike »

Hi dleifdah, Can you please tell me what area you were choosing a number for and what the number was please?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
dleifdah
Just Passing Thru
Posts: 2
Joined: 02/29/2012
SIP Device Name: Samsung Galaxy S
Firmware Version: 1.5
ISP Name: Bell
Computer OS: Windows7

Re: Failed to get Valid Number on Registration

Post by dleifdah »

Hi Mike,

I returned to the registration to obtain the offending digits and this time I got a more sensible error message along the lines of "No Numbers Available In that Area" so I chose another area and got a number.

Thanks
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Failed to get Valid Number on Registration

Post by FONGO_mike »

dleifdah wrote:Hi Mike,

I returned to the registration to obtain the offending digits and this time I got a more sensible error message along the lines of "No Numbers Available In that Area" so I chose another area and got a number.

Thanks
Sadly, at the moment we are not able to offer Toronto numbers. When we first released Dell voice, we had not been expecting the HUGE response we got. Although we have ove one million numbers at any given time that can be assigned, they are broken down to all of the regions we offer service in.
At this point, we ask that you take a number for another area local to Toronto (perhaps Markham or North York) When Toronto numbers become available again, you would want to either sign up a second account while using another email address, or delete your account and sign up again using the same one.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.